Technical Customer Support
Location: São Paulo - Remote
Why You Should Join Fluke Reliability?
At Fluke Reliability, we help organizations improve asset performance, reliability, and operational efficiency through innovative software solutions. As a Tier 1 Customer Support Specialist, you'll be the first point of contact for customers using our products and will play a critical role in ensuring their success.
This is an excellent opportunity for someone who enjoys solving problems, helping customers, and building technical expertise. You'll join a collaborative and growing team that values continuous learning and offers opportunities for career advancement across functions such as Account Management, Professional Services, Sales, and Customer Support.
What You'll Do?
- Provide first-line technical support for Fluke Reliability software applications in Microsoft and web-based environments.
- Respond to customer inquiries through phone, email, chat, and virtual meetings.
- Troubleshoot technical and product-related issues and guide customers toward timely resolutions.
- Research, analyze, and document customer-reported issues with accuracy and attention to detail.
- Communicate technical information clearly and professionally to customers with varying levels of technical expertise.
- Collaborate with team members to deliver an outstanding customer experience.
- Manage multiple support requests while maintaining a high level of service and responsiveness.
- Develop expertise in Fluke Reliability products and contribute to continuous improvement of support processes and customer satisfaction.
What You Bring?
Required Qualifications
- Strong problem-solving and analytical skills.
- Mechanical aptitude and an interest in technology-related troubleshooting.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts in a clear and customer-friendly manner.
- Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
- Self-motivated with the ability to work independently and collaboratively.
- Commitment to delivering exceptional customer service.
Preferred Qualifications
- Bachelor's degree or equivalent combination of education and relevant experience.
- Previous experience in customer support, technical support, help desk, or customer service roles.
- Familiarity with databases or database concepts.
- Experience working with software applications in a SaaS or technology environment.
What You'll Get?
- Remote work flexibility within Brazil.
- Comprehensive onboarding and product training.
- Opportunities for career growth and internal mobility across multiple business functions.
- Collaborative and supportive team environment.
- Exposure to industry-leading reliability and maintenance software solutions.
- Ongoing learning and professional development opportunities.
- The opportunity to make a direct impact on customer success and satisfaction.
Fortive Corporation Overview
Fortive 's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive , we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
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