Technical Architect - ServiceNow

The Technical Architect partners with clients and internal teams to design and implement innovative, scalable technology solutions—primarily on the ServiceNow platform—that drive business efficiency and long-term success. This role leads technical delivery across complex projects, ensuring quality, integration, and alignment to architectural best practices.
About Bolt Data

A connected workplace focused on innovation Bolt Data is a connected group of technology enthusiasts that believe collaboration and genuine care for each other are at the core of everything we do. As a long-standing partner of some of the world’s most successful platforms, we offer endless opportunities to expand your technology expertise. We're deeply committed to our team members' career advancement and helping them achieve their professional goals.
Description

A Technical Architect is responsible for partnering with our clients and delivery teams to define, develop, and implement technology solutions that are both innovative and cost-effective, ensuring the highest levels of business efficiency through Architecture best practices including encapsulation and reuses. The Technical Architect generally operates as part of a project team; focusing on the technical design and build of the overall solution and ensuring seamless integration of any custom elements. The Technical Architect maintains a relevant and deep technology skill set, obtaining certifications as necessary and adhering to industry technology standards. A Technology Architect is responsible for the successful implementation of effective technology solutions, ensuring solution quality, business acceptance, and effective transition to support. A Technical Architect is responsible for maturing the Bolt Data technology practice; enabling Bolt Data to deliver work smarter.
Role Responsibilities:

- Establish effective working relationships with key client and project team stakeholders

- Communicate and manage expectations regarding delivery updates, risks, issues, and opportunities with key stakeholders

- Lead Requirements Gathering and Solution Design activities; influencing decisions regarding effectiveness, dependability, flexibility, scalability, supportability, and total cost of platforms and supporting technologies

- Partner with Solution Architect to develop technical specifications for custom development and system integration requirements, including estimations for delivery time, cost, and resources

- Develop detailed technical design documents that align to solution design specifications

- Liaise between clients, project leads, and other delivery teams (including vendors) to communicate status, drive delivery performance, manage risks, and remove barriers

- Lead technology design, configuration, and development activities, including database and environment migrations, across multiple projects; ensuring adherence to development standards, alignment to technical specifications, and delivery to agreed timelines

- Document final solution and lead knowledge transition to client support team

- Work with project team to develop and validate estimates to support any Change Orders

- Contribute to estimating and SOW templates for future phases

- Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed

- Coach and mentor junior technical and functional team members

Professional Capabilities:

- 8+ years of hands-on technical experience with ServiceNow implementations with a minimum of 5 enterprise level technology projects

- 8+ years of experience in software implementations with one or more Customer Relationship Management Solution (such as Oracle, SalesForce.com, SAP, Siebel, or other CRM software). Configuration experience is a must

- 4+ years working within the ServiceNow ecosystem as a Technical Architect

- Expert level understanding of the ServiceNow product suite, including CRM, Customer Ser