Technical Account Project Manager

This is a remote position.

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Responsible for leading large, complex projects across multiple work streams and geographies.

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Accountable for the success, effectiveness, and on-time delivery of all the applicable deliverables across all work streams.

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Manage the people, process, and technology-related activities required to set up and begin operations for a new outsourcing engagement with a client.

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Serve as the primary point of contact for project stakeholders to ensure team alignment and actions remain in synergy.

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Manage overall internal/external client relationships throughout the various stages of the project.

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Implement business based on customer requirements and other contractual requirements.

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Support the organization by defining proper ramp plans and other timelines to achieve internal/external client expectations.

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Promote quality of work through proper project scoping, documentation, and reporting.

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Mitigate risks and financial loss by appropriately scoping requirements, preparing budgets, managing timelines, and communicating effectively with relevant stakeholders.

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Maintain action logs, resolve issues, and conduct lessons learned for all projects, applying all learnings to future projects.

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Contribute to developing internal project management processes and mobilization of resources to improve overall capabilities.

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Resolves problems, completes audits, identifies trends, determines system improvements, and implements change.

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Ensure compliance with OP360 ’s standard processes and services.

Requirements

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Minimum 2-5 years of project management experience, including client implementations

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Operations or product experience in a BPO environment is strongly preferred.

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PMP and Scrum Master certification are preferred.

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Proficient computer skills, including but not limited to MS Office, GSuite, and Salesforce/Zoho.

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Excellent verbal, written, and interpersonal skills.

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Ability to align and negotiate resources within the organization to achieve targets.

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Strong organizational skills and ability to manage multiple projects and deadlines.

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Experience in leading meetings and directing stakeholders of all levels.

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Exceptional analytical and problem-solving skills.

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Strategic thinker, self-directed, high energy, and proactive working style.

- Effective decision-making capabilities.

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Fluent in English communication (verbal/written).

Originally posted on Himalayas