Tech Specialist 2
Job Description:
Tech Specialist 2 — Fabric and Integrations
Staff Person:
Reports To: Reporting & Integration Manager
No Direct Reports.
Participates in Following Meetings/Teams:
- Reporting and Integration Team
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empowOR, Orrick, CADS, and CDTF Dev Teams (as relevant to Fabric and integrations)
- Data Migration Teams as needed
Key Outcomes & Responsibilities
Outcome: Customers' custom forms and workflows function reliably in Laserfiche.
Responsibilities:
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Build new Laserfiche forms and applications; create business processes and forms with field rules
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Fix Laserfiche Forms issues — identify where in the overall process the issue sits and resolve what can be done in applications.empowORbyCsst.com
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Add CSS and JavaScript to Laserfiche forms where more complex behavior is required
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Groom and prioritize requests for changes to the Stored Proceedures that deliver data to forms. Ensure Reporting and Integrations Manager has information and deadlines to coordinate with Engineering Team.
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Provide ongoing Laserfiche support and troubleshooting
Outcome: Fabric infrastructure is healthy and performing within capacity.
Responsibilities:
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Monitor Fabric capacity and workspace performance; surface degradation or approaching-capacity conditions to the Manager
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Support Fabric workspace configuration and routine maintenance
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Assist with performance investigation on Fabric-hosted reporting and data assets
Outcome: Fabric and ADF data pipelines run reliably.
Responsibilities:
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Support, monitor, and troubleshoot Fabric and Azure Data Factory (ADF) pipelines and scheduled jobs
- Deliver minor enhancements to ADF pipelines
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Escalate pipeline issues that require engineering or DevOps involvement
Outcome: Integrations and module setups are configured correctly for customers.
Responsibilities:
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Assist with module setup, including access configuration for SFTP, CADS, and Laserfiche
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Coordinate with the DevOps Senior Manager on SFTP file and folder setup as directed
Outcome: Releases in the team's domain are well-tested.
Responsibilities:
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QA bug tasks that this specialist did not perform the development work on
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Test the bug scenarios and ancillary functions in the QA portal; leave notes in the task discussion and follow the QA pass/fail process
Outcome: Data migrations are delivered when the team takes them on.
Responsibilities:
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Implement data migration work when appropriate — reshaping and loading data under the migration plan led by the Manager
Outcome: CSST strategic work is supported through various projects.
Responsibilities:
- Participate in strategic-plan projects as needed
Required Skills & Knowledge
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Familiarity with Laserfiche forms and workflows (or an equivalent form/workflow platform), including basic CSS/JavaScript for form customization
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Working knowledge of Microsoft Fabric and data-pipeline tooling such as Azure Data Factory (ADF)
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Understanding of data integration patterns — SFTP, scheduled jobs, and file-based imports
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Able to monitor infrastructure health and performance and escalate appropriately
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Sound triage judgment in a support-driven environment — able to assess urgency and the appropriate escalation path
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Able to follow a QA plan and QA within the team's domain
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Some scripting experience (Python or a similar language) a plus
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Comfortable working cross-functionally with DevOps, engineering, and the reporting team
Business Unit:
CSST Scheduled Weekly Hours:
30 Number of Openings Available:
1 Worker Type:
Regular More About Jonas Software :
Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 d