Tech Manager Operations
About Trafilea
Trafilea is a Consumer Tech Platform for Transformative Brand Growth. We’re building the AI Growth Engine that powers the next generation of consumer brands.
With over $1B+ in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries, we combine technology, growth marketing, and operational excellence to scale purpose-driven, digitally native brands.
We own and operate our own digitally native brands (not an agency), with presence in Walmart, Nordstrom, and Amazon, and a strong global D2C footprint.
Why Trafilea
We’re a tech-led eCommerce group scaling our own globally loved DTC brands, while helping ambitious talent grow just as fast.
🚀 We build and scale our own brands.
🦾 We invest in AI and automation like few others in eCom.
📈 We test fast, grow fast, and help you do the same.
🤝 Be part of a dynamic, diverse, and talented global team.
🌍 100% Remote, USD competitive salary, paid time off, and more.
Job Responsibilities
You’ll lead the transformation of IT Ops into a highly automated, AI-powered, KPI-driven system that directly impacts business performance (CVR, LTV, revenue).
This is not a maintenance role. This is a build & scale role .
You will:
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Rebuild IT Operations using AI, automation, and data (n8n, GPT, workflows)
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Own incident management performance (MTTA, MTTR, SLA) and turn it into a competitive advantage
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Design and scale a Business Support engine that removes bottlenecks across Product, Marketing, and Growth
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Implement AI-driven systems to auto-categorize, prioritize, and resolve incidents
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Lead cybersecurity strategy, infrastructure reliability, and service delivery at scale
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Build and scale a high-performance Tech Ops team (2–5 hires per quarter)
Requirements
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5+ years leading IT Operations / Tech Ops teams in high-scale environments (e-commerce, SaaS, or similar)
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3+ years owning cloud infrastructure (AWS required) — including production systems, networking, and reliability
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Proven track record improving MTTA, MTTR, and SLA performance in real environments (not theoretical)
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Experience implementing automation workflows (APIs, scripting, or tools like n8n / Zapier / similar)
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Hands-on experience managing incident management systems, service desks, and escalation processes at scale
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Experience working in fast-paced, high-growth environments with constant prioritization changes
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Strong understanding of business impact of tech (conversion rate, revenue impact, downtime cost)
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Proven experience building or scaling teams (hiring, structuring, performance management)
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Experience working with KPIs, dashboards, and data-driven decision making
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Strong communication skills with the ability to interact with technical and non-technical stakeholders
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Advanced English level (you’ll work with global teams.
Originally posted on Himalayas