Team Manager, HR Operations

At MGIC , we take pride in knowing that what we do matters. As pioneers of private mortgage insurance, we help people achieve homeownership sooner - making affordable low-down-payment mortgages a reality. Our efforts have helped more than 14 million people get the keys to their own homes sooner than otherwise possible. Every position is critical to our company's success - from the analytical to the technical; from the innovative to the operational. The customer-facing roles to behind-the-scenes experts, we're all part of one team. We're an organization with a national footprint that's large enough to never lack for a new challenge, but small enough for an opportunity to make an impact and influence decisions. Come make a difference at MGIC . PURPOSE Responsible for leading and optimizing the delivery of HR Shared Services and payroll administration to ensure consistent, accurate and high-quality co-worker experience. This role oversees day-to-day operational execution while driving process standardization, compliance, and continuous improvement across HR transactions. This position services as a key leader within the HR Operations function, ensuring timely and accurate payroll processes, verifying compliance with federal, state and local laws, effective case management, and responsive coworker support across the employee lifecycle. The Team Manager will partner closely with HR team members, Finance, Legal, Internal Audit and external vendors to ensure operational efficiency, regulatory compliance, data integrity and delivering HR Services that meet or exceed the needs of co-workers and enable business success. PRIMARY DUTIES AND RESPONSIBILITIES The following statements describe the general nature of work performed by people assigned to this job, may not be performed by all individuals in this job, and are not a complete list of all job duties required. Management/Leadership - Manages a team of direct reports. Leads and develops employees into a highly effective team by setting clear performance objectives and goals, regular and honest feedback, and individual development plans. - Reviews workload across the team and effectively manages the process by appropriate work distribution. Provides feedback to ensure team members understand the role they play and provides timely and effective direction. - Promotes knowledge sharing, documentation, and cross-training to support operational resilience and scalability. - Collaborates closely with HR Partners, Finance, Legal, Internal Audit, IS and other stakeholders to support business and coworker needs. - Drives standardization, automation and simplification of HR Shared Service and Payroll processes to improve efficiency, accuracy, and scalability. - Identifies root cause of recurring issues and implements corrective and preventable solutions with consideration for department outcomes. - Leads team through the process of change both within the department and throughout the organization to achieve results related to MGIC ’s business priorities. - Leads and contributes to HR workflow enhancements, shared service work ingestion, and process improvement initiatives. Responsibilities specific to this role: HR Shared Services - Lead the HR Shared Service team in delivering consistent, timely and high-quality support to our co-worker and alumni population, including core HR processes and lifecycle transactions. - Establish, monitor and improve service delivery standards, service level agreements and key performance indicators to ensure a positive coworker experience. Responsible for developing standards, best practices, and documentation. - Act as an escalation point for complex or sensitive situations, ensuring accurate resolution and appropriate management. Payroll Administration and Governance - Oversee end-to-end payroll administration, by leading the team to ensure accurate and timely payroll processing. - Maintain accurate HR and payroll data within Workd