Team Leader - Renewal

This is a remote position.

Job description: He/She needs to be aware of all the know-how of a renewal scheme. Should preferably ace in the technical aspect of subjects like renewals and subscriptions. Further, having an aptitude and flair for automation and workflow procedures is a plus. This will give a leverage to understand things from a better perspective. He/she should be outstanding in managing the team's client related tasks at the front end and the operational tasks at the back end.
- Managing the different facets of subscription and support renewals.

- Contacting clients directly to negotiate terms and conditions and render renewal contracts.

- Forecasting trends and suggestions on how those trends can enhance retention rates

- Refining renewal strategies that proactively engage a client in chopping the churn rates

- Coordination with team members across departments

- Maintaining monthly reports related to the clients renewals, cancellations, upgrades.

- Ensuring timely payments from the existing clients of billing, renewals, upgrades

- Handling client tickets regarding to renewal purpose

- Submission of daily, monthly and quarterly reports to the reporting manager

KRA:
- Handling team’s renewals on monthly basis

- Ensuring the successful and on-time renewals for the account prior to the subscription end date

- Executing all renewal back-end work in a timely manner

- Handling monthly Team’s retention cases

- Timely submission of monthly and daily reports

Requirements

- Having 3-5 years of experience in the fields of sales, customer success, or renewals

- Having worked in the B2B SaaS industry is a huge advantage.

- Excellent written and verbal communication skills, coordination with cross-functional teams such as, CSMs, sales.

- Excellent negotiation skills

- Strong Team handling skills with strategic thinking.

- Ability to multitask, prioritize and manage time effectively

Benefits

100% Remote Working

Originally posted on Himalayas