Team Leader – Inside Sales

Team Leader – Inside Sales
Rittal, LLC has built a strong tradition of innovation and takes pride in a progressive approach to engineering. We design and manufacture the world’s leading industrial and IT enclosures, racks, and accessories, including high efficiency, high-density power management, and climate control systems for industrial, data center, outdoor and hybrid applications.

Position Summary
The Team Leader, Inside Sales is responsible for leading, coaching, and developing a team of Inside Sales Representatives while driving sales growth, customer satisfaction, and operational excellence. This role serves as the primary point of contact between the Inside Sales team and Sales Management, ensuring alignment with company objectives, sales strategies, and performance expectations. The Team Leader actively supports revenue generation efforts, strengthens customer relationships, identifies growth opportunities, and promotes a high-performance culture consistent with Rittal's commitment to innovation and customer service. This Team Leader position is designed as a working leader role, balancing direct sales support with leadership responsibility for the Inside Sales team while helping Rittal achieve its strategic growth objectives.

Essential Duties and Responsibilities
Leadership and Team Development
- Provide day-to-day leadership, direction, and support to Inside Sales Representatives.

- Coach and mentor team members to improve sales effectiveness, product knowledge, customer engagement, and professional growth.

- Monitor individual and team performance against established sales goals and key performance indicators (KPIs).

- Conduct regular performance discussions and provide constructive feedback and development plans.

- Assist with onboarding, training, and continuous development of new and existing team members.

- Foster a collaborative, customer-focused, and results-oriented team environment.

Sales Management
- Support execution of regional sales strategies to achieve revenue, market share, and customer retention goals.

- Help drive prospecting activities, lead generation, and pipeline management within assigned territories.

- Monitor sales activity, quotation follow-up, customer engagement, and opportunity progression.

- Work closely with Inside Sales Representatives to identify and pursue high-priority target accounts.

- Assist with customer escalations and complex sales opportunities as needed.

- Analyze sales trends and recommend actions to improve performance and increase market penetration.

Customer and Partner Engagement
- Maintain a thorough understanding of Rittal's product portfolio, applications, markets, and distribution channels.

- Ensure high levels of customer satisfaction through timely communication, responsiveness, and problem resolution.

- Collaborate with Outside Sales Representatives, Manufacturer Representatives, Distributors, and Internal Departments to maximize customer support and sales effectiveness.

- Support customer visits, trade shows, and sales events as required.

- Serve as a role model in building strong customer relationships and delivering exceptional service.

Operational Excellence
- Review sales reports, metrics, and performance dashboards to monitor business results.

- Communicate sales opportunities, market trends, competitive information, and customer feedback to management.

- Ensure compliance with company policies, procedures, and sales processes.

- Identify opportunities for process improvements and increased team efficiency.

- Assist management with workforce planning, scheduling, and resource allocation.

- Perform other duties and responsibilities as assigned.

Experience
- Minimum 5 years of sales experience, preferably in industrial, manufacturing, technical, or B2B sales environments.

- Bachelor's degree in Business, Marketing, Engineering, or related field preferred.

- Equivalent combination of education and experience may be c