Support Technician - Remote

WheelHouse IT is a growing Managed Service Provider (MSP) dedicated to delivering exceptional IT support and customer service to businesses nationwide. We are seeking a motivated and customer-focused Tier 1 Support Technician to join our Service Desk team in a contract-to-hire capacity. Must be based in the US .

This is an excellent opportunity for someone with MSP experience who enjoys troubleshooting technical issues, supporting end users, and growing their IT career in a fast-paced environment.
Location Requirements

This position is open to remote candidates residing in the United States, excluding CA, AK, NV, CO, and OR . Preference will be given to candidates located in Midwest states and Central Time Zone areas. .
Compensation

- $18-$20 per hour

- Contract-to-hire opportunity

- Potential for permanent employment based on performance and business needs

What You'll Do

As a Tier 1 Support Technician, you will serve as the first point of contact for our clients, providing technical support and delivering an exceptional customer experience. You will troubleshoot and resolve a variety of technical issues while working closely with senior technicians and engineers when escalation is required.
Responsibilities

- Provide remote support for desktops, laptops, mobile devices, printers, and peripheral equipment

- Troubleshoot Microsoft 365, Windows operating systems, Active Directory, and networking issues

- Support LAN/WAN connectivity and network infrastructure

- Document all work performed within the PSA system, ConnectWise experience desired.

- Escalate complex issues appropriately while maintaining ownership of the client experience

- Assist with client onboarding, deployments, and technical projects as needed

- Support cloud-hosted and customer-managed environments

- Deliver professional, responsive, and customer-focused service

Required Qualifications

- Minimum 1 year of Managed Service Provider (MSP) experience required

- Minimum 1 year of technical support experience

- Experience supporting:
- Microsoft 365

- Windows desktop operating systems

- Active Directory

- Network connectivity and troubleshooting

- Strong customer service and communication skills

- Ability to manage multiple priorities in a fast-paced environment

- Strong troubleshooting and problem-solving abilities

- Reliable internet connection and dedicated workspace for remote work

Preferred Qualifications

- CompTIA A+, Network+, or equivalent technical training

- Experience with ConnectWise Manage or similar PSA platforms

- Experience with ConnectWise Automate, LabTech, or similar RMM tools

- Familiarity with:
- Server hardware

- RAID configurations

- iLO/DRAC management

- Backup and disaster recovery solutions

- Bare metal restores

- SSL certificates, domain registrars, and web hosting providers

Why WheelHouse IT ?

At WheelHouse IT , you'll join a collaborative team that values growth, accountability, continuous learning, and exceptional client service. You'll gain exposure to a wide variety of technologies and environments while building a strong foundation for your IT career.

If you're looking for an opportunity to grow within a supportive MSP environment and turn a contract role into a long-term career, we'd love to hear from you.

Apply today and become part of the WheelHouse IT team.

Originally posted on Himalayas