Support Specialist

What your impact will be:

- Assist in migrating documentation to the client knowledge base.

- Take support-related telephone calls.

- Create support tickets in the ticketing system with the goal of accurate documentation.

- Follow tier-one troubleshooting tasks through to completion and document services provided, increasing the knowledge base for all support.

- Collaborate with other members of support on assessing training needs for tier-one support positions.

What we are looking for:

- Demonstrated track record of working effectively within a collaborative and cohesive, team-based environment

- Excellent verbal and written communication skills

- Outstanding customer service and organizational skills

- Exceptional analytical, troubleshooting and problem-solving skills

- Positive, results-oriented mindset

- Ability to multi-task effectively and consistently meet assigned deadlines

- Self-starter with the ability to work well independently and in groups

- Advanced computer literacy, including knowledge of Microsoft Office Products and SQL, is desired

What we can offer:

- 3 weeks' vacation and 5 personal days

- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment

- Employee stock ownership and RRSP/401k matching programs

- Lifestyle rewards

- Remote work and more!

Originally posted on Himalayas