Supervisor, IDN Clinic Relations

Company
Lumicera About Us
Lumicera - Lumicera Health Services Powered by Navitus - Innovative Specialty Pharmacy Solutions- Lumicera Health Services is defining the “new norm” in specialty pharmacy to optimize patient well-being through our core principles of transparency and stewardship. Here at Lumicera, our team members work in an environment that celebrates creativity and fosters diversity. .. Current associates must use SSO login option at to be considered for internal opportunities. We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap. Pay Range
USD $54,236.41 - USD $64,600.00 /Yr. STAR Bonus % (At Risk Maximum)
7.50 - Pharm, Supvr, AsMgr, SrCSEII, PrgMgr, SrPrgMgr, SrProdMgr Work Schedule Description (e.g. M-F 8am to 5pm)
M-F 8am to 5pm Remote Work Notification
ATTENTION: Lumicera is unable to offer remote work to residents of Alaska, Connecticut, Delaware, Hawaii, Idaho, Kansas, Kentucky, Maine, Massachusetts, Mississippi, Montana, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, Vermont, Washington DC, West Virginia, and Wyoming. Overview

Due to growth, we are adding a Supervisor, IDN Clinic Relations to our team.

The Supervisor, IDN Clinic Relations will focus on coordinating the overall patient care experience between Lumicera and IDN Health Systems teams to deliver efficient, high-quality care to patients receiving IDN Specialty Pharmacy Services from Lumicera and affiliated health-system specialty pharmacy partners.
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Responsibilities
How do I make an impact on my team?

- Work with both clinical and administrative departments to create a collaborative and professional relationship on behalf of Lumicera Health Services with IDN partners and their associated team members and stakeholders.

- Build and cultivate a dynamic team of Clinical Liaisons to effectively interface between administrative staff, clinical staff, specialty pharmacies, insurance providers, financial assistance entities, and patients.

- Communicate effectively with both internal team members at Lumicera, and external clinic stakeholders to integrate workflows, processes, and procedures which will deliver collaborative solutions in the best interests of all parties.

- Create and deliver educational resources, presentations, and references to enhance comprehension of and participation in workflow processes and procedures that optimize the IDN Shared Services Model.

- Continually evaluate workflow and work task assignments specific to the Clinical Liaison team while maintaining ultimate ownership and accountability for those tasks including, but not limited to: IDN benefits determinations, IDN prior authorization requests, IDN billing resolution requests, IDN financial assistance requests, and IDN patient onboarding requests.

- Utilize existing analytics tools internally at Lumicera, as well as externally with IDN partners including but not limited to the electronic health record, Microsoft Excel, Microsoft PowerPoint, SharePoint, and Compass.

- Interacts with clinic employees, including but not limited to pharmacists, clinical staff, fiscal personnel, department managers, access services staff, coding staff, and billing assistants. External contacts include but are not limited to third party payers, manufacturers, prescription benefit management companies, external pharmacy personnel, and referring providers and their support staff.

- Represent Lumicera and affiliated IDN organizations with a high degree of professionalism in all interactions within scope both inside and outside of the workplace.

- Act in accordance with all applicable federal and state