Student Success Manager (4-month Maternity Cover Contract)

At peopleworth , we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward-thinking partners and are excited to share this opportunity that sits within our growing group.
Role Overview

We are seeking a Student Success Manager (Maternity Cover Contract) to help learners thrive in their professional learning journey within a digital education environment. This role focuses on ensuring students are fully supported from onboarding to completion, maintaining high engagement and satisfaction throughout. You will play a vital role in driving learner success through proactive communication, problem-solving, and collaboration with internal teams and learning facilitators.
Key Responsibilities

- Act as the primary point of contact for learners from onboarding through course completion

- Conduct 1:1 and group learner support sessions across multiple time zones

- Guide learners in structuring study plans and managing progress toward completion

- Identify and address learning or engagement challenges early, offering practical solutions

- Maintain clear and responsive communication via email, chat, and video calls

- Collaborate with facilitators, mentors, and career coaches to ensure learner goals are met

- Monitor learner performance and engagement using tracking tools and reports

- Collect and analyse learner feedback to recommend process improvements

- Provide alumni support and foster a sense of community among past participants

Requirements

- Relevant Bachelor’s degree or equivalent experience

- Minimum of 3 years’ experience in student support, customer success, or learner engagement within education or training environments

- Demonstrated ability to build rapport and communicate effectively with diverse learner groups

- Strong organisational and administrative skills, with attention to detail

- Experience facilitating online sessions or coaching learners (preferred)

- Familiarity with digital education platforms and online learning environments

- Empathetic, proactive, and able to handle sensitive information with professionalism

- A strong sense of accountability and ownership of learner outcomes

Benefits

- Fully remote role with flexible working environment

- Collaborative, people-centred performance culture

- Opportunity to contribute to meaningful learner outcomes in a growing digital education sector

- Professional growth within a purpose-driven Employer Group

Our Recruitment Process

The peopleworth Employer Group follows a fair, transparent, and multi-stage recruitment process designed to ensure mutual fit.

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Application Submission: Complete the online form and answer brief application questions.

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Initial Screening: Applications are reviewed for role alignment; successful candidates move to the longlist.

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Video Interview Stage: You’ll record short responses to 3–4 role-specific questions.

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Live Interviews: Shortlisted candidates attend first-round interviews (and, if applicable, further rounds).

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Final Shortlist & Verification: Reference and background checks are completed.

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Offer & Contracting: Successful candidates receive formal offers and contract documents.

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Pre-boarding & Onboarding: Once accepted, you’ll complete a pre-boarding process before officially joining your employing organisation within the Employer Group.

Throughout every stage, we value clear communication, respectful engagement, and timely feedback.

Originally posted on Himalayas