Student Financial Services Counselor
LACKAWANNA COLLEGE HAS BEEN VOTED ONE OF THE
“BEST PLACES TO WORK IN PA” FOR 2014, 2015, 2016, 2017, 2019, 2020 and 2023!
Lackawanna College is a private, accredited college serving the people of Northeastern Pennsylvania. Our main campus is located in downtown Scranton, and our footprint includes satellite centers in Covington Twp., Hawley, Hazleton, Sunbury, Towanda and Tunkhannock
Our mission is to provide a quality education to all persons who seek to improve their lives and better the communities in which they live. We provide our students with a direct path to a bachelor’s degree, associate degree, or one of many different professional certifications. Additionally, our Continuing Education department helps put the people of Northeastern Pennsylvania back to work with modern career skills. Lackawanna is also one of the most cost-efficient regional higher education institutions.
If our mission inspires you, and you are willing to go the extra mile to help our students succeed, please feel free to apply for this or future employment opportunities for which you meet the minimum qualifications. We particularly encourage applications from historically underrepresented groups including women and minorities. Please know that only the candidates who meet the minimum qualifications can be considered, and only those selected for interviews will be contacted by a college representative. No phone calls, please .
ESSENTIAL FUNCTIONS, PRIMARY RESPONSIBILITIES AND OBJECTIVES:
The Student Financial Service Counselor is a student-centered services position providing an extremely high level of customer service to students, families and prospective students. The Student Financial Service Counselor is the content expert on federal, state and institutional financial applications and awards, eligibility criteria, payment options and processing. This position services enrolled and prospective students, and other college staff on the financial aid applications process and financial aid policies, making the overall experience as seamless as possible. This role is responsible for reviewing and verifying student eligibility for various aid programs, calculating funding, and explaining financial aid awards to students. The role also includes providing excellent customer service, managing incoming application files, monitoring student enrollment and financial records, and assisting with scholarship and financial aid grant program communication. Additionally, the job requires researching and analyzing student financial histories and participating in office meetings and activities. This position will also coordinate with other departments and satellite locations within the College to promote communication and information about programs and services in a professional and organized work environment.
This position primarily supports our online/virtual campus.
ESSENTIAL FUNCTIONS:
- Provide counseling by explaining financial aid award packages based on specific program eligibility and total award amounts; reviews and verifies initial and incoming request to review student eligibility receiving various aid program funds; identifies award availability through various sources; calculate various funding to create a total financial aid award explanation; coordinates all incoming request, including documentation submission.
- Monitors student enrollment, explaining the recalculation of awards when necessary.
- Assists with Student Financial Services presentations as needed to assist with the understanding of office practices such as general guidance of federal, state and institutional aid programs.
- Leads and Conducts virtual FAFSA Events
- Conduct individual interviews and information sessions with potential and current students/families to accurately inform them of all financial aid options and opportunities, requirements, and the application process, requirements, and payment options to resolve balances.
- Researches, verifies, analyzes,