Strategic Program Manager - Remote

Category: Technology

Location: Jacksonville Florida United States

Strategic Program Manager - Remote

Job Description

The Strategic ProgramManager is responsible for managing large scale transformational clientinitiatives, which will require him/her to successfully engage and work acrossmultiple technical and global teams within WWT and potentially with the client.The ideal candidate will have proven leadership capabilities and experiencemanaging technology programs with a minimum budget of $25MM or greater. He/shewill have managed large distributed teams of matrixed resources of at least 50people or more and have strong presentation and public speaking skills. He/shewill have experience developing and estimating client statements of work.

Job Responsibilities

- Defines and implements governance and controls across the program, including but not limited to: status reporting, risks and issues management and reporting, stakeholder engagement and reporting, other routines and artifacts as required in order to control the program

- Extensive problem-solving skills, with the fortitude to drive resolutions to a close

- Extensive knowledge of service delivery models focused on continuous improvement and adapting to the changing landscape of the service industry.

- Monitors and manages the program level milestones, risks, issues, and decisions

- Drives decision making processes where and when appropriate

- Works with leadership and technical leads to staff and resource the program appropriately

- Escalates and drives program level issues resolution and risk mitigation

- Responsible for managing all budgeting, forecasting and program financials to meet financial expectations as outlined in the program

- Responsible for managing program level procurement reporting and visibility

- Ensure roles and responsibilities are defined and align to staffing plans

- Responsible for end-to-end program delivery and quality

- Drives stakeholder engagement to ensure appropriate level of communication and decision making for the program

- Creates executive reporting, and delivers the reports to the appropriate executive stakeholders, as defined by the program

- Ensures the program is aligned to the statement of work.

- Works with the appropriate leadership and team members to define the statement of work and any changes

- Monitors and assesses customer satisfaction, quality, and profitability.

- Project managers assigned to the program will report to the program manager

- Coaches and mentors the PMs and other team members as needed, to achieve the optimal productivity and highest quality of deliverables.

- Creates and manages long term goals for the program or portfolio of projects.

- Responsible for ensuring the successful onboarding and offboarding of program resources

- Acts as a liaison between program staff and upper management/executives

Qualifications

- Bachelor’s Degree in Arts/Sciences (BA/BS) Related Field required

- A minimum of 10 years' progressive experience in a related field required

- Minimum of 5 years active Program Management experience

- Minimum 10 years of Project Management experience

- Experience working with Financial Customers

- One to three years prior sales/business development experience is preferred

- Salesforce CRM software experience

- Experience managing, tracking, and forecasting the financials and budgets for large scale programs

- Understands expectations and reporting requirements needed to provide the level of visibility and clarity on the financial health of the program

- Excellent understanding of the contract process

- Able to manage contract modifications, control the impact to a program, and take the lead for negotiations on contract scope, cost, and schedule

- Good understanding of Supply Chain processes

- Ability to work independently and aggressively track to program timelines

- Strong team skills

- Strong communication skills (written, verbal, and presentati