Strategic Partnership Specialist (Customer Care)

Who is RTS:

Recycle Track Systems (RTS) was developed with a desire to do better. We are committed to evolving and challenging the waste industry to be better stewards of the environment. We utilize technology, data analytics, sustainability expertise, and operational excellence to help people and businesses incorporate sustainability into their daily routines. Our passion for sustainability and innovation allows for us to guide businesses to a future of reaching a goal of zero waste.

Our technology platform utilizes sensors, GPS tracking, and highly engaged partner haulers to provide waste management and recycling services and track materials from their source to recycling and composting facilities. Our sustainability experts analyze the data generated by the platform to help our customers make tangible improvements to their waste management and recycling efforts. Ultimately, we are innovating to treat waste as a component material for other products in the circular economy so that as little as possible is deposited into landfills or incinerators.

What we need:

This position is a customer and hauling partner approach, excelling not only in the delivery of outstanding client support to both internal and external clients but also in actively executing functions related to account management, procurement, and processing service requests within our customer's processes. Your pivotal role involves managing the entire customer life cycle to ensure business retention. The team oversees a book of business, aiming to establish long-term partnerships and improve profit margins for both customers and vendors. Leveraging strategic thinking, the team maximizes operational efficiencies internally and externally by analyzing data to implement predictive solutions for our customers. The overarching goal is to enhance sustainability while elevating the overall customer and vendor experience.

Schedule Requirement
Rotating weekend schedule. Flexibility and consistency are important to support both customer and operational needs.

This position is remote and available to candidates residing in the following states: Arizona, Connecticut, Florida, Georgia, Indiana, Kansas, Maryland, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Texas, Tennessee, Utah, Virginia, and Washington.

What People say about You:

You excel at independently solving problems within a team environment, ensuring a high-quality experience for both customers and vendors. Your flexibility and openness to change are crucial as our business expands, and your willingness to contribute innovative thoughts and ideas will significantly influence both internal teams and external customers. Given the unique nature of this position, you are adaptable, allowing you to cultivate and enhance your skills across various domains, particularly in account management, procurement, and client support.

What you will be doing:

- Effectively Manage and grow Book of Business in the Strategic Partnership Team.

- Ensuring retention metrics and customers remain under long-term contracts.

- Generating new opportunities within existing customer network for new sites, adding new services for existing customers.

- Attending sales meetings and conducting business reviews with Key Accounts regularly.

- Ensure daily use of CRM for customer activities and sales pipeline management.

- Using customer and prospect CRM management software and updating relevant information held in these systems daily.

- Monitor customer activity and proactively make recommendations for service changes or other solutions to better meet their needs.

- Guide customers as an industry expert on waste and recycling technology, diversion opportunities, city by laws and other regulations to set and meet waste and recycling goals.

- Work in conjunction with the Sustainability department to assist customers with complex needs around waste auditing, diversion reporting, and o