Strategic Account Manager
About us:
WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified.
A 10 year vintage rock solid SaaS play growing near-profitably on the back of great product and service experience. Offers a single dashboard solution to consumer companies to unify and analyse their customer data, engage with customers across multiple channels and personalise every message including in-line content on the web / mobile apps. We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail.
One of the hottest global SaaS companies, we’ve been recognized by G2 as a Marketing Automation Leader in Asia 2021.
We're growing 100% year-on-year, presently at $20M ARR with offices in Gurgaon, Mumbai, Bangalore and Dubai and are expanding this year to Brazil and Indonesia. A battle hardened team, accessible founders and a resilient culture of sustainable growth with no shortcuts. A somewhat uncommon, in-the-ring view of building a company to last.
Learn more about us at
Essential Functions and Responsibilities:
- Manage top enterprise accounts and drive revenue
- Responsible for managing existing business and cross/up-sell in same account as well as group accounts (large enterprise clients/prospects) (Automation, Consumables, Custom Analytics, etc)
- Strategic account mapping at different levels to establish and nurture relationships with key stakeholders at the client side including CXOs
- Participate in and conduct Executive Business Reviews (EBRs)
- Analyse business potential, conceptualize and execute strategies to drive sales and achieve desired targets
- Implement processes to improve on the quality of deliverables and reduce turnaround time
- Responsible for conflict resolution and compliance on client deliverables and revenue
- Identification of client goals and representing their interest to internal teams
- Work closely with the project and CSM team in order to maintain a continuous knowledge of project/account status so as to identify potential issues and/or opportunities related to the project/account
- Proactively identify any risk in Enterprise accounts
- Help drive customer references and case studies, and increase speaker participation, etc.
- Provide strong account management to existing clients, offering support and keeping them abreast of new products and services that could be of value to their business
Ideal Candidate:
- 4+ years of experience with at least 4 years relevant work experience in a customer-facing role (customer success or account management) in a SaaS setup
- Must Have - The candidate should be proficient in reading, writing and speaking Arabic
- Preferably a Masters degree in Business Administration
- Domain - Experience with analytics, data, databases or business intelligence preferred
- Go-Getter - Willing to go the extra mile with a strong work ethic; self-directed and resourceful
- Excellent Communication - You know what to say and more importantly, how to say it
- Experience in Digital Marketing products will be an added advantage
Life at WebEngage :
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative and productive environment.
- Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance
- Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)
Perks & Benefits:
- Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers!)
- Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (