Strategic Account Manager

Overview

JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries.Our 1,300+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses. For more information, visit www.jaggaer.com

JAGGAER is seeking a Strategic Account Manager to manage and grow a portfolio of 5–8 of our largest manufacturing customers across North America. This highly visible role is responsible for executive relationship management, customer retention, value realization, strategic account planning, and expansion of JAGGAER 's footprint within some of the world's most complex manufacturing organizations.

The ideal candidate brings deep experience managing enterprise SaaS accounts, a strong understanding of Source-to-Pay (S2P) and Procure-to-Pay (P2P) processes, and a proven ability to engage C-suite executives to drive measurable business outcomes. This individual will serve as a trusted advisor, helping customers maximize the value of their JAGGAER investment while identifying opportunities for long-term strategic growth.
Principal Responsibilities
Responsibilities:

- Own a portfolio of 5–8 strategic manufacturing customers, representing some of JAGGAER 's largest and most important accounts in North America.

- Develop and execute multi-year account strategies focused on revenue retention, customer satisfaction, value realization, and account expansion.

- Establish and maintain trusted advisor relationships with executive stakeholders, including Chief Procurement Officers, Chief Supply Chain Officers, Chief Financial Officers, and other senior business leaders.

- Lead Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs), aligning JAGGAER solutions to customer strategic priorities and measurable business outcomes.

- Identify white-space opportunities across the JAGGAER platform and develop expansion strategies that increase platform adoption and customer value.

- Build and maintain comprehensive stakeholder maps, identifying decision makers, influencers, and executive sponsors across customer organizations.

- Partner with Value Consulting, Customer Success, Product Management, Solution Engineering, and Support teams to drive customer outcomes and ensure a consistent customer experience.

- Serve as the executive escalation point for strategic customer initiatives and business challenges.

- Lead commercial negotiations, contract renewals, and expansion opportunities while protecting and growing recurring revenue.

- Analyze customer spend management strategies, procurement maturity, and operational objectives to uncover opportunities for process improvement and digital transformation.

- Develop account plans, opportunity strategies, and executive engagement plans using Salesforce and other internal tools.

- Represent JAGGAER at customer events, industry conferences, executive briefings, and manufacturing-focused trade associations.

- Support customer participation in reference programs, advisory boards, case studies, and strategic product initiatives.

Position Requirements
What You Bring:

- 10–15 years of experience in enterprise software, SaaS, account management, customer success, sales, consulting, or related customer-facing roles.

- 5+ years of experience within Source-to-Pay (S2P), Procure-to-Pay (P2P), procurement technology, supply chain technology, or adjacent enterprise business applications.

- Minimum 2+ years supporting manufacturing organizations, with an understanding of manufacturing procurement, supply chain, direct materials, supplier management, or operational processes.

- Demonstrated success managing large enterprise or