Strategic Account Executive

Role Purpose

The Strategic Account Executive exists to drive Omilia 's enterprise revenue growth in the North American market by winning and expanding high-value, strategically important accounts. The role is the primary commercial owner of a portfolio of Fortune 500 and Global 2000 target accounts, responsible for creating, advancing, and closing complex multi-stakeholder opportunities for Omilia 's AI-powered contact center automation platform. Operating at the intersection of enterprise sales, executive relationship management, and solution selling, this individual brings deep credibility in the CX and conversational AI space to articulate and defend Omilia 's differentiated value proposition. The Strategic Account Executive is expected to be a high-performing, self-directed revenue contributor who consistently exceeds targets and raises the commercial bar for the North American sales organization.
Accountabilities

- Own the full enterprise sales cycle for strategic accounts in the North American market, from initial engagement through close and expansion.

- Drive net-new revenue by acquiring and growing high-value enterprise accounts aligned with Omilia 's Ideal Customer Profile across banking, healthcare, insurance, and utilities sectors.

- Build and maintain executive-level relationships (C-suite, VP of CX, VP of IT, COO) within target accounts, positioning Omilia as the preferred AI-powered contact center automation partner.

- Develop and execute account strategies, territory plans, and pipeline forecasts that meet or exceed quarterly and annual revenue targets.

- Act as the primary commercial authority for your accounts, coordinating cross-functional resources — Solution Consulting, Professional Services, Customer Success, Legal — to ensure successful outcomes.

- Represent the voice of the customer internally, contributing market and competitive intelligence to product, marketing, and leadership to influence go-to-market strategy.

Key Responsibilities
Pipeline Development & Prospecting

- Prospect and qualify enterprise opportunities through a combination of outbound activity, partner referrals, marketing-sourced leads, and executive networking.

- Build and maintain a self-generated pipeline of 3–4x quarterly quota coverage, with a disciplined focus on ICP accounts in banking, insurance, healthcare, and utilities.

- Map target accounts across multiple buying centers (CX, IT, Operations, Procurement, Finance) and identify the right entry points for executive engagement.

- Leverage intent data, industry event calendars, and partner ecosystems (system integrators, CCaaS vendors) to identify in-market opportunities at the earliest possible stage.

- Develop and execute territory plans on a quarterly basis, aligning prospecting activity to revenue goals and reporting progress to VP of North American Enterprise Sales.

Discovery & Solution Positioning

- Lead structured discovery engagements to diagnose prospect pain points, map decision-making structures, and define compelling business cases tied to measurable ROI.

- Translate prospect challenges (containment rates, AHT, agent attrition, digital deflection) into quantified value narratives anchored to Omilia 's platform outcomes.

- Position Omilia 's full portfolio — OCP, miniApps, Diamant, Pathfinder, CoPilot, Agentic Self-Learning — in the context of each prospect's specific automation maturity and technology stack.

- Facilitate executive alignment sessions, including live demos, proof-of-concept scoping, and outcome-based business reviews, in partnership with Solution Consulting.

- Identify competitive displacement opportunities where prospects are running on legacy IVR, competing conversational AI platforms, or in-house NLU builds.

Deal Execution & Stakeholder Management

- Develop and present executive-level proposals, RFP responses, and solution overviews in collaboration with Solution Consulting and Pre-Sales Engineering.

- Manage complex, multi