Staff Product Manager (Platform)
Senior/Staff Product Manager, Platform
Levellr is hiring a fully remote Senior / Staff Product Manager, Platform to own our Customer Intelligence Platform. We help gaming studios, global brands, and music labels (including Epic Games, Krafton, Scopely, Google, and Universal Music Group) launch, grow, manage, and monetise their communities across Discord, Reddit, and beyond. Much like Hootsuite, Sprinklr, and Sprout built businesses around the shift into social media a decade ago, we're building for the shift into community platforms today.
We process some of the richest, most insight-laden community and customer data in the world. Agents, LLMs, ML, and statistical analysis enable us to enrich and transform this raw data into actionable intelligence. Proactive, agentic software tells our customers what they need to know before they think to ask. Building our vision means inventing things very few people have built before, solving problems few companies have tackled, and using the results to transform the ways our customers build their products.
This is a senior individual-contributor product hire, and it owns the data foundation the rest of the product is built on. It runs from collection, through ingestion and the enrichment models that turn raw signal into structured meaning, to the enriched data, API and MCP layer that our other teams and our customers' own AI build on.
We hire deliberately. This is a high bar on a small team. Today, translating a big vision into something buildable falls to a small number of people, and we're looking for someone who can own that work. You'll report to our Head of Product, work hand in hand with engineering, and this is a role for someone who loves the craft of product and the systems underneath it.
What you’d do
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Own the data platform end to end. Collection, ingestion, enrichment and access layer (warehouse, API, MCP) the rest of the product is built on.
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Treat the enriched data as a product. Decide what we ingest and enrich next as we scale from a handful of platforms towards hundreds, and own the data contract that Levellr Agents, Levellr Dashboards and customers' own AI build on. Own the systems and processes that will guarantee the consistency and quality of this data.
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Translate a vision into buildable systems. Take a deliberately under-defined vision and turn it into something concrete enough to build: the system design, how the pieces interact, and the discrete projects engineers can pick up and run at. Closing the gap between "here's where we're going" and "here's what we ship next" is the core of the role.
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Own priorities, informed by real insight. Set and maintain a clear roadmap for your area, using product data and a genuine understanding of the social listening and community space to decide what's worth building and where the incumbents are weak.
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Define what success looks like, then chase it. Set the metrics that tell you whether something is working, and use them to keep iterating after launch rather than calling it done at ship.
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Build alongside engineering, and see it through to shipped. Work directly with engineers to tighten the loop between idea and shipped product; you make the team faster, not slower. Own the work from concept to launch on an aggressive timeline and at a quality bar you'd put your name to.
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Make sure it lands. Get it into the hands of the teams and customers who depend on it, partner with them so people know what shipped and why it matters, and drive the adoption that turns it into value.
Who you are
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You've owned a platform or data product end to end. Set the direction, made the hard calls, and shipped, without someone above you defining the "what." We care about evidence over years, but this usually means you've owned data or infrastructure that other teams depended on.
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You're a former engineer. You spent 2+ years building software before moving into product, and it shows: you reason about pipelines, mode