Staff Forward Deployed Engineer (FDE)

At Reltio®, an SAP Company, we believe data should fuel business success. Reltio’s AI-powered data unification and management capabilities—encompassing entity resolution, multi-domain master data management (MDM), and data products—transform siloed data from disparate sources into unified, trusted, and interoperable data. Reltio Data Cloud™ delivers interoperable data where and when it's needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands—across multiple industries around the globe—rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth. At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and ” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence. Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk! Job Summary: Staff Forward Deployed Engineers at Reltio are elite builders who operate with the autonomy of a technical founder and the rigor of a staff engineer. You will work in small teams, own high-stakes projects end-to-end, and embed directly with strategic customers, from initial discovery to production rollout, to transform Reltio's platform from a system of record into a system of intelligence. You'll write production code, design and ship agentic workflows, and bring field insights back to shape Reltio's product roadmap. If you thrive on undefined problems, move fast, and want your work to directly drive enterprise outcomes, this role was built for you. Job Duties and Responsibilities: End-to-End Customer Delivery & Ownership - Own the full delivery cycle: discovery, technical scoping, agent design, implementation, rollout support, and enablement of customer and customer engineering team for long-term support.  - Collaborate with customers and business stakeholders to translate real-world problems into concrete technical solutions.  - Define success metrics tied to adoption, performance, and business outcomes, and measure against them.  Agent Architecture, Build, & Production - Design and implement robust agentic workflows using Reltio’s Agent Flow platform that integrate with core systems and event sources. - Orchestrate multi-stage behaviors (e.g., context-aware workflows, human-in-the-loop interactions). - Build production-grade components with comprehensive observability, graceful error handling, fallback strategies, cost governance, and security controls suitable for regulated industries.  Evaluation, Observability & Quality - Leverage automated evaluation frameworks and monitoring dashboards to measure agent accuracy, reliability, throughput, false positives/negatives, and business KPIs. - Implement observability, tracing, and logging to analyze decisions and tool invocations for debugging and governance. - Develop regression tests, evaluation datasets, and safety guardrails that reduce risk and improve system maturity.  Reusable Assets & Knowledge Sharing - Encode successful patterns into templates, connectors, reference implementations, and architecture bl