Sr. Technical Account Manager - Automation Test Engineer (557)
Want to get to the next step in your international career?
We can support you!
Ubiminds is a GPTW-certified, people-first company that partners with American software product companies to scale their development footprint. Ubi custom-curates Brazilian top 5% talent for their LATAM strategy, offering a unique combo of staff augmentation and employer-of-record services.
One of our clients is the leader in Visual AI–powered test automation, helping engineering teams ship
high-quality software faster and with confidence. This client's platform enables teams to modernize
testing, scale quality, and eliminate visual bugs across the software development lifecycle
Apply now! This is a unique opportunity for you to not only accelerate your international career but also work in a groundbreaking company.
Challenge
As a Technical Account Manager (TAM) , you are a deeply technical, customer-facing leader responsible for driving technical onboarding, adoption, and long-term customer success post-sale.
This role is ideal for engineers who love working hands-on with code, test frameworks, and CI/CD pipelines - and who are equally motivated by helping customers realize value, scale usage, and embed Applitools into their day-to-day development workflows.
You will work in close partnership with a Customer Success Manager (CSM), forming a unified account team where:
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The CSM owns relationships, value realization, renewals, and expansion with economic buyers and champions
● The TAM owns technical onboarding, implementation, adoption, and ongoing technical success across practitioner teams
What you'll do
Technical Onboarding & Time-to-Value
● Own the technical onboarding experience for new customers
● Lead hands-on enablement sessions to implement across test frameworks and CI/CD pipelines
● Guide customers through initial use cases that align with their success criteria
● Ensure customers reach meaningful value quickly and confidently
Adoption & Ongoing Technical Success
- Drive sustained adoption across teams, projects, and workflows
● Help customers expand test coverage, standardize best practices, and scale usage over time
● Provide expert guidance on test automation strategy, visual testing, and quality maturity
● Identify adoption gaps and proactively recommend technical improvements
Technical Ownership & Problem Solvin
- Serve as the primary technical point of contact for assigned accounts
● Troubleshoot and resolve complex technical challenges in coordination with Support team
● Conduct technical health checks, architecture reviews, and optimization sessions
● Lead root cause analysis for escalations and recurring issues
Customer Advocacy & Risk Management
- Proactively identify technical risks that could impact adoption, satisfaction, or renewal
● Partner with CSMs to support renewals and expansions with strong technical validation
● Advocate for customer needs by sharing product feedback, patterns, and gaps with Product and Engineering
Cross-Functional Collaboration
- Collaborate closely with Product, Engineering, Support, Sales, and Customer Success
● Contribute to onboarding playbooks, best practices, and enablement materials
● Help improve internal processes that scale technical customer success
Mandatory skills
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Advanced/fluent English skills – Excellent written and verbal communication skills
● Strong hands-on engineering background with proficiency in Java, JavaScript/TypeScript, Python, or similar (Minimum 5+ years of experience)
● Experience with test automation frameworks, APIs, and CI/CD pipelines
● Solid understanding of the software development lifecycle (SDLC)
● Proven ability to debug, troubleshoot, and solve complex technical problems
● Strong communication skills and comfort working directly with senior engineers and technical leaders
Preferred Qualifications
- 5+ years of experience in QA Test automation or DevOps
● Experience in test automation (functional, regression, UI te