Sr Technical Account Manager
Company Overview
At Zuora , we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.
The Team & Role
We are looking for Technical Account Manager to join our team
The Technical Account Manager will work with customers to help them get the most out of their Zuora investments, and drive the engagement team towards an optimal solution.
As a Technical Account Manager, you will draw on your customer-facing skills and technical acumen to help customers successfully manage and adopt Zuora products. Your previous experience with financial infrastructure, program management, enterprise technology implementation, strategy development, and customer advocacy will play a critical part in your day to day work driving success at our most critical customers.
As a Technical Account Manager, you will regularly engage with your customers, including executives of large enterprises and a cross-functional and geographically dispersed team. A successful TAM utilizes their relationship management and communication skills and technical credibility to effectively communicate at all levels of the organization.
If this sounds like something you’d love to do, plus, you’d like to be among the first to join our newest team in the region.
This is a remote position, so you’ll be working remotely while occasionally getting together with your team for office visits, events, or offsites. Of course, you’re welcome to come into the office more often if you’re nearby.
This is a hybrid position, so you'll work both remotely and in the office.
This is a location specific position that requires you to come into the office regularly to be most effective.
Our Tech Stack: Java, Spring, Rest API, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS
Remove “Our Tech Stack” section above if not relevant or for non-technical roles.
What you’ll do
- Conduct requirements gathering, gap analysis, testing and support sessions with customers.
- Work directly with Zuora Product Engineers on customer use cases and feedback
- Create, review and understand data/object models documentation.
- Create, review and understand process flows and architecture diagrams.
- Help maintain the overall customer health and be focused on the technical health of the customer.
- Establish and maintain system configuration, architectures and an overall runbook for each of your customers.
- Provide your customers with expertise on their Zuora product configuration, our Zuora APIs and integration best practices.
- Document requirements and user stories and reviews the list of requirements/user stories with the customer for sign-off.
- Design and document sound functional and technical solutions, including process flows, technical customizations, and integrations.
- Provide guidance and updated best practices to customers using quarterly roadmaps and new features.
- Follow up with customers to ensure delivered work meets original requirements and approved designs.
- Review with the customer new or updated solutions, ensure the customer is satisfied with the work performed
- Develops and delivers custom customer solution specific training materials.
- Supports the customer with regularly scheduled calls to answer functional and technical questions.
Your experience
- At least 3-5 years of enterprise level experience delivering moderate to complex Revenue and Finance solutions
- At least 3 to 5 years of experience