Sr. Solutions Architect
About Rimini Street, Inc .
Rimini Street, Inc . (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.
Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.
The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.
We are actively seeking a Sr. Solutions Architect. The role will report directly to the Regional Manager, Product Services, NAMER & APAC. Qualified candidates can work remotely in Japan.
Position Summary
The role of the Sr. Solutions Architect, Security is to assist in developing and growing the business of Security Services related to ERP implementations (Oracle EBS, PeopleSoft, SAP, etc.,) for Rimini Street customers. The position has the responsibility for planning, implementing and supporting security solutions related to the products that Rimini Street supports. Evaluate the current client’s IT landscape, in order to assist with deployment architecture and project plan to cover the entire landscape for security and compliance.
The Sr. Solutions Architect, Security Services will be responsible for successful implementation and verification of the security solutions following the deployment project plan. The Sr. Solutions Architect, Security is responsible to collaborate with Global Support delivery teams for post-implementation support of these security products.
The position will also be responsible to work with the Security Products research and development team to assist with the efficacy testing, product implementation strategy and planning and be responsible for the assisting with the documentation related to software installations, configuration, troubleshooting and fine-tuning.
Essential Duties & Responsibilities
- Installation, configuration and troubleshooting of security products under the guidance of Senior Solutions Architects.
- Utilize the repeatable project plans and best practices to manage the onboarding projects and contribute feedback for process improvement.
- Document various client implementation configurations and work with the GSD team to triage and provide the Level 1/2 resolutions for the support cases for security products.
- Serve as the Co-owner of security services projects under the guidance of Senior Solutions Architects and be a liaison between the Onboarding Project Management and GSS teams.
- Manage the security products related support cases for proper and timely updates in accordance to the SLAs for various clients.
- Develop and nurture a talent inflow for company´s managed services resource needs.
- Participate in the R&D activities to perform the feasibility studies of new products once identified and configured by the Senior Solutions architects in the GSS team.
- Manage the product issue log and work with the Senior Solutions architects to provide the needed assistance for troubleshooting of product specific issues.
- Create and manage the status updates for project plans utilizing the templates for all security products related projects for general product onboarding, professional services and managed services maintaining Rimini Street´s high standard SLAs and quality.
- Self-training and self-study for achieving certifications in the var