Sr. Scrum Master/Project Manager
“Be part of a company that is influential and the standard for a rapidly evolving industry!”
WHO ARE WE?
RealTime eClinical Solutions is a Global Leader and rapidly growing SaaS technology company that provides comprehensive Software Solutions to the clinical research industry.
Our Vision is to reshape the global clinical research industry with innovative solutions that help advance medicine and save lives. Our cloud-based solutions are dedicated to solving complex problems and simplifying clinical research processes to be more organized, efficient, and cost-effective. We are based out of San Antonio, TX, but are truly a remote and telecommuting company.
WHAT ARE WE LOOKING FOR?
The Senior Scrum Master / Project Manager is the primary guiding authority for Agile ceremonies, structure, and delivery discipline across the engineering organization. This role sets and enforces the standard for how Agile is practiced organization-wide — directly coaching and overseeing a cohort of Scrum Masters across a broad portfolio of teams, while personally serving as the acting Scrum Master for a subset of teams to stay close to day-to-day delivery. The role owns the organization's Agile Development Metrics & Quality Accountability Framework end-to-end, translating Jira and GitHub activity into trustworthy delivery and quality signals for engineering and business leadership. The Senior Scrum Master / Project Manager is also the primary Agile conduit between Product Management/Product Ownership and the engineering teams, ensuring scaled Agile practices connect roadmap intent to sprint execution cleanly and predictably.
WHAT WILL YOU BE DOING?
1. Agile Program Leadership & Scrum Master Coaching
- Set and enforce the standard for Agile ceremonies and structure across 12 teams; directly coach and performance-support 6–7 Scrum Masters.
- Maintain a consistent Agile operating model (definitions of ready/done, estimation, cadences, escalation paths) across all teams.
- Resolve cross-team delivery impediments and run a Scrum Master community of practice.
2. Direct Scrum Mastery
- Act as Scrum Master for 2 assigned teams — ceremonies, backlog hygiene, and impediment removal — to stay grounded in day-to-day delivery.
3. Agile Development Metrics & Quality Accountability Framework
Own, implement, and evolve a comprehensive Agile Development Metrics & Quality Accountability Framework spanning sprint execution, code review discipline, and defect accountability — from first commit through production — using Jira and GitHub as the systems of record.
- Implement and maintain core delivery metrics in Jira — velocity, sprint predictability, cycle time, lead time, throughput, WIP, scope creep, and carryover rate — at team, sprint, and rolling-quarter cadence.
- Implement code review rigor metrics from GitHub pull request activity, including change-requested rate, rework commits per PR, review cycles to approval, time in review, and senior reviewer
- comment density; partner with engineering leadership to maintain branch protection rules and senior-reviewer group definitions that keep this data complete.
- Own the defect discovery-by-phase taxonomy on the Bug issue type in Jira (Unit/TDD, Code Review, Dev/Integration Testing, QA/Release Testing, Production/Escaped) and the resulting metrics: defect detection distribution, escape rate, production escape rate, phase containment effectiveness, defect density, and mean time to detect.
- Maintain the escaped-defect attribution chain, linking each bug ticket back to its originating story/task, the merged pull request(s) that implemented it, and the author and reviewers of record, via Jira links and GitHub smart-commit/PR referencing, enabling accountability rollups in either direction.
- Own the recurring per-release and quarterly Contractor/Team Accountability Rollup reporting cycle, and ensure trend lines (improving, flat, or worsening) are reviewed with the relevant teams and leads, not ju