Sr. Project Manager

Sr. Project Manager
Department: Project Management
Location: Global / Remote

Reports To: Director, Project Management Office
Position Summary

The Sr. Project Manager functions as the key liaison between the Development, Creative, and User Experience teams, as well as the client, Success Managers, and other project stakeholders. The Sr. Project Manager is responsible for monitoring and maximizing project health by allocating team assignments, maintaining consistent communication, ensuring budget and timeline adherence, and ensuring client satisfaction with project implementation.
Organizational Values

Our Core Values are the foundation of our team. We expect our team members to uphold these values at work and within the community.

- Relentlessly Client-Centric - We prioritize our clients' results ahead of everything. We make decisions from our clients' POV.

- Trusted and Consultative - We earn our clients' trust by guiding and consulting them through difficult decisions. We do what we say we're going to do, internally and externally.

- Collaborative, Approachable, and Authentic - We operate as one team, internally and externally. We're empathetic with one another and our clients. We're kind in all circumstances.

- Adaptable and Constantly Learning - And have fun doing it. We deliver work we're proud of with excellence and care. We constantly strive for our clients and team members.

- Passionate to Achieve and Win - We learn quickly and create positive change.

Essential Responsibilities

- Acts as primary point of contact for day-to-day client communication; responds to questions about timelines, collaborates on resolving issues, and coordinates execution of long-term project plans.

- Manages project and task progress in the project management system; ensures the project team is achieving deliverables and that work will be delivered on time as expected by the client. Coordinates with the team to conduct ticket status follow-up with the client or project team.

- Monitors employee time against allocation and project scope; investigates issues and works to resolve them with the employee or escalates issues, as needed, to management.

- Creates and presents weekly status updates to PMO Director, Success Managers, and/or clients to provide a snapshot of overall project health, progress, and projections.

- Creates project team utilization forecasts, project schedules, and timelines. Works with the project team to ensure deliverables and estimates are aligned and accounted for within the project plan. Presents project plan to client for alignment and approval.

- Provides leadership to the project team. Facilitates the collection of current status, analysis of open issues, and provides direction and priority related to next steps. Schedules and facilitates regular internal meetings such as stand-ups, internal status, and retrospectives.

- Schedules and facilitates client meetings such as stand-ups, planning sessions, status updates, and collaboration meetings regarding project kick-off, touch points, retrospectives, and user acceptance testing.

- Captures potential risks communicated by internal and external stakeholders and documents them in regular status reports. Manages risk by creating mitigation plans with the project team. Implements mitigation plans if risk is realized.

- Prepares and issues invoices for projects managed; reviews and comments on invoices prepared by team members for accuracy.

- Assists team members in ensuring access to all project, document, time tracking, and task management systems. Helps to troubleshoot issues as they arise.

- Meets regularly with the Success Manager to align client communication approach and discuss potential opportunities to foster long-term relationships with clients. Collaborates with the Success Manager on the strategic direction of the account.

- Able to manage one (1) to three (3) large eCommerce projects/builds that are 1000 or more hours, involve complex v