Sr. Product Manager, CRM
Transform How We Manage Customer Relationships Globally
URUS is building a global CRM ecosystem to create a unified view of our customers, strengthen commercial execution, and support future growth across a diverse portfolio of businesses.
We're seeking a Senior Product Manager, CRM to lead this transformation. This role will define the CRM vision, strategy, and roadmap while driving implementation, adoption, and continuous improvement across a global, multi-brand organization.
This is a unique opportunity to build a foundational business capability from the ground up and shape how customer relationships are managed across the enterprise.
What You'll Own
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Define and execute the CRM product strategy and roadmap
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Lead a global CRM transformation centered on Salesforce, with integration to platforms such as HubSpot
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Partner with commercial, marketing, finance, and operational leaders to align business needs and priorities
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Translate business objectives into scalable product capabilities and user experiences
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Drive adoption, governance, and change management to establish CRM as the trusted source of customer information
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Collaborate with implementation partners and internal teams to deliver phased releases and ongoing enhancements
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Measure success through adoption, business outcomes, and continuous product improvement
What Success Looks Like
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CRM becomes the single source of truth across the organization
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Strong adoption across business units and regions
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Improved customer visibility, data quality, and commercial effectiveness
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Scalable processes and technology that support future growth
What You'll Bring
Required
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Bachelor's degree or equivalent experience
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5+ years of experience in product management, CRM, enterprise systems, or related disciplines
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Experience leading CRM implementations, digital transformations, or large-scale business technology initiatives
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Strong stakeholder management and cross-functional leadership skills
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Ability to translate complex business needs into actionable product solutions
Preferred
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Salesforce experience, including Sales Cloud and/or Service Cloud
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Experience with HubSpot or marketing automation platforms
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Experience operating within multi-brand or global organizations
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Familiarity with CRM automation, AI-enabled capabilities, and modern customer engagement platforms
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Experience driving organizational adoption and change management
Work Environment
This role may be based remotely or in a hybrid environment depending on location. Periodic travel is expected to support workshops, stakeholder alignment, and global implementation activities.
Why Join URUS?
This is more than a CRM implementation. It's an opportunity to define and scale a critical enterprise capability that will influence how we engage customers, make decisions, and grow our business globally.
Originally posted on Himalayas