Sr. Pharmacy Operations Manager
Found is transforming personalized weight care with an evidence-based platform that combines modern medicine, behavior change support, personalized coaching, and a supportive community. Since launching in 2019, Found has served over 250,000 patients across the U.S., making high-quality, affordable treatment more accessible while reducing healthcare costs for consumers, employers, and payors. Backed by $130M+ from top investors including Atomic, GV, WestCap, IVP, TCG, and Define Ventures, Found is redefining how personalized weight care is delivered at scale.
Key Responsibilities
1. Vendor Strategy & Relationship Management
- Own the pharmacy vendor portfolio: primary, backup, regional, and specialty partners across both compounded and branded tiers
- Design and maintain vendor scorecards; lead business reviews (QBRs) against SLAs for speed, accuracy, fill rate, and cost
- Serve as the lead operator on pharmacy RFPs, contract renewals, and onboarding of new partners
- Maintain contractual SLA documentation; flag compliance gaps and drive remediation with vendors
- Build and own the vendor escalation playbook for supply disruptions, quality events, and service failures
2. Pharmacy Cost & Margin
- Build and maintain a pharmacy cost model: acquisition cost by drug, formulation, strength, and vendor; track actuals vs. budget monthly
- Lead pricing benchmarking across compounded and branded partners; surface optimization opportunities to leadership
- Identify and model COGS levers: vendor-mix shifts, volume-tiered pricing, formulation substitutions, and compounding cost inputs
- Partner with growth/finance on the pharmacy P be the ops counterpart in monthly close reviews
3. Clinical & Product Partnership
- Collaborate with clinical ops on formulary updates, titration protocol changes, and how they ripple into pharmacy workflows
- Own the operational side of the order-to-ship pipeline; partner with product and engineering on pharmacy integration health
- Bring the vendor and ops perspective into the pharmacy roadmap; flag where tech gaps create manual work or member risk
4. Member Shipment Experience
- Own the end-to-end member experience for medication/prescription shipment SLA: define what we promise, measure adherence, and lead improvement initiatives
- Partner with MX to build proactive shipment communication triggers (delay alerts, exception workflows) that reduce inbound contacts
- Design and maintain the lost/delayed shipment playbook; own resolution workflows with vendors and MX
- Drive data integration between pharmacy partners and internal systems to enable self-serve shipment tracking for members
5. Compliance & Quality Operations
- Maintain working knowledge of 503A vs. 503B regulatory distinctions as they apply to our compounded network
- Track third-party testing requirements (potency, sterility, endotoxins) across compounded partners; ensure testing cadence is met
- Own the operational side of pharmacy recall and product withdrawal workflows
- Support state board of pharmacy registration tracking across the vendor network
- Partner with legal/compliance on any pharmacy-related regulatory inquiries or audits
6. Inventory, Capacity & Shortage Management
- Track FDA shortage list and vendor allocation signals proactively; maintain a real-time view of network supply health
- Develop and maintain substitution and allocation playbooks for shortage scenarios across compounded and branded products
- Build a 30/60/90-day demand forecast in partnership with the clinical and growth teams; translate into vendor capacity conversations
- Own the compounding batch timing and inventory cycle in coordination with 503A/503B partners
What We’re Looking For
Required
- 7+ years of experience in pharmacy operations, healthcare supply chain, or a closely related function; prior experience at a Senior Manager or Director level preferred
- PharmD — we expect this person to bring clinical cred