Sr. IT Architect - Dynamics 365 CRM Solutions

NOTE: WE ARE SEEKING EXPERIENCE FROM SPECIALTY HUB, PATIENT ACCESS, AND/OR SPECIALTY PHARMACY SECTORS.

As leaders in the pharmaceutical support industry , UBC is devoted to empowering health solutions for a better tomorrow . We take pride in improving patient outcomes and advancing healthcare. At UBC,we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation.

Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values of Respect, Accountability, Innovation, Quality, Integrity, and Collaboration. We believe in an inclusive workplace that fosters creativity.

If you are seeking a career that will challenge, inspire, and reward you, join us at UBC!

Job Title: ISE86I - Senior Azure IT Architect

Brief Description :

We are seeking a Dynamics 365 CRM Solutions Architect who blends deep technical expertise with strong leadership, communication, and stakeholder partnership skills. In this role, you will architect and deliver high quality Dynamics 365 and Power Platform solutions that enhance patient services, optimize operational workflows, and support critical healthcare and business outcomes. Acting as a trusted advisor to business and technology teams, you will translate complex requirements into scalable and secure architecture, guide data and integration strategy, and drive solution governance and best practices. This role is key in connecting technology with organizational needs, ensuring platforms, processes, and teams are aligned to deliver measurable impact, long term value, and a seamless, patient centered experience.
Specific job duties:

Collaboration, Communication & Stakeholder Engagement

- Collaborate cross‑functionally with business stakeholders, product owners, engineering teams, and leadership to translate strategic objectives into actionable solution designs.

- Present architectural concepts, solution approaches, and technical recommendations clearly in both written and verbal formats to technical and non‑technical audiences.

- Partner with stakeholders to understand operational needs, strategic goals, and opportunities to drive business value.

Solution Architecture & Delivery

- Lead the design and implementation of Dynamics 365 CRM and Power Platform solutions that align with business goals and deliver measurable value.

- Translate complex business and operational requirements into scalable, secure, and efficient technical architectures.

- Design and deliver end‑to‑end Power Platform solutions, including canvas and model‑driven apps, Power Automate flows, and Power Pages sites to support patient‑service and operational needs.

- Oversee system configuration, customization, and integration with external applications to ensure reliable, high‑quality performance.

Data Architecture & Process Automation

- Model robust Dataverse schemas - tables, relationships, security roles, business rules, and business process flows - to ensure scalable and maintainable data architectures.

- Automate business processes using Power Automate, workflow orchestration, and solution components that streamline operations and improve efficiency.

- Drive data consistency and integrity across systems through strong data modeling, validation patterns, and governance.

Governance, Standards & Continuous Improvement

- Drive solution governance and quality by establishing standards, defining best practices, and enforcing architectural guidelines.

- Support and evolve requirements‑definition processes for application development and platform initiatives.

- Provide expert guidance on best practices, process optimization, system enhancements, and continuous improvement across the platform.

Integration & Enterprise Alignment

- Architect integrations across applications, platforms, and e