Sr. Director Product & Design

The Sr Director, Product & Design leads the definition, strategic direction and execution of product and design initiatives across the Provation GI portfolio. This role drives innovation, user-centered design, and cross-functional collaboration to deliver scalable, compliant, and impactful solutions. This is a high impact role requiring a dynamic, results driven and customer centric leader. Key Responsibilities: Product Strategy & Vision - Shape, communicate, and execute a compelling product strategy, aligning with customer needs and company objectives - Define and own the product vision and multi-year roadmap, managing trade-offs and prioritization between core platform, new product development, and innovation to drive adoption, customer satisfaction, retention, and global growth - Represent the voice of the customer through direct engagement and research - Anticipate shifts in healthcare delivery, reimbursement, regulation, and technology - Champion use of AI in how we work and what we deliver Design Leadership - Champion deep customer and user understanding to elevate design thinking and user-centered innovation - Ensure design and product teams create intuitive, workflow-aligned, and accessible experiences that reduce cognitive and administrative burden - Guide design execution across product teams - Establish and evolve design systems and UX standards; scale design without sacrificing quality as product lines expand. Stakeholder Management & Relationship Building - Build strong relationships with internal stakeholders, including senior leadership and cross-functional teams, to ensure product alignment with company objectives. - Align product goals with broader organizational initiatives. - Establish and maintain relationships with external customers and partners to inform product development and ensure customer satisfaction. - Facilitate agile delivery and iterative development - Partner closely with Engineering to ensure scalable, reliable, and maintainable solutions. - Support go-to-market readiness by ensuring products are compelling, demonstrable, and well-positioned. Analytics & Market Insight - Translate market insights into differentiated product offerings - Leverage data to inform product decisions and measure impact - Drive continuous improvement through feedback loops Delivery Excellence & Process Improvement: - Define key performance indicators (KPIs) for product success and implement mechanisms for tracking, reporting, and reacting to performance data. - Ensure delivery predictability while allowing flexibility for discovery and iteration. - Use analytics to drive continuous product improvements and optimize user experiences. - Drive outcomes across adoption, customer satisfaction, retention, and financial growth. People Leadership - Coach, mentor, and manage performance of product managers, product owners and designers to foster individual growth and accountability, ensuring alignment with organizational goals. - Recruit, develop, and retain top talent by building strong capabilities and creating clear career development pathways/providing opportunities for continuous learning and advancement. - Cultivate a high-performing culture that promotes engagement, collaboration, and continuous improvement across teams. Global travel up to 30% Required Qualifications: Education & Experience Guidelines - Bachelor’s Degree required; Master’s degree preferred - 10+ years relevant Healthcare SaaS experience, with 5+ years in senior leadership roles managing multi-disciplinary product teams - Proven success delivering SaaS solutions in healthcare or regulated industries - Expertise in agile methodologies and digital product lifecycle - Experience leading and mentoring global teams and partnering across functions and geographies - Familiarity with product-led growth principles and customer-centric, data-driven product development - Experience leveraging AI and automation to