Sr. Director/General Manager Americas Instrument Services

Job Title: Sr. Director/General Manager Americas Instrument Services

Job Location: Remote, North Carolina, United States of America

Job Location Type: Remote

Job Contract Type: Full time
Job Seniority Level:

Environmental Conditions: Office

Work Schedule: Standard (Mon-Fri)
Work Schedule
Standard (Mon-Fri) Environmental Conditions
Office Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
How Will You Make an Impact?

Our Instrument and Enterprise Services organization is externally known as Unity Lab Services, Thermo Fisher Scientific’s integrated service offering that helps customers maximize instrument uptime, improve laboratory productivity, and achieve their scientific and operational goals.

As the Senior Director & General Manager, North America Instrument & Enterprise Services, you will lead the North America Service Organization supporting the Chromatography and Mass Spectrometry Division.

This is a high-impact leadership role with accountability for profitable growth, service delivery, operational excellence, customer experience, and organizational development across North America. You will shape the regional service strategy, strengthen customer allegiance, and help ensure Unity Lab Services continues to be recognized as a differentiated, trusted, and essential partner for our customers.

This role is U.S.-based remote, with a preference for candidates located on or near the East Coast. Regular travel across North America and globally will be required, up to approximately 50% of working time, including overnight travel.

This role reports to the Vice President, Global Instrument Service.
What Will You Do?
Strategic & Business Leadership

- Lead the North America Service Organization supporting the Chromatography and Mass Spectrometry Division, with accountability for organic growth, operational performance, customer experience, and full P&L delivery.

- Develop and execute strategic plans that expand service revenue, improve profitability, increase customer share of wallet, and strengthen Thermo Fisher Scientific’s position in Research and Applied markets.

- Position Unity Lab Services as a strategic differentiator by connecting service performance to customer outcomes such as uptime, productivity, compliance, method readiness, workflow continuity, and lifecycle value.

- Translate customer insights, market dynamics, competitive trends, and business priorities into clear strategies that enable growth, differentiation, and operational excellence.

Operational Excellence & Execution

- Lead Field Service, Technical Support, Service Sales, and related service functions to deliver consistent, high-quality service execution across North America.

- Ensure service operations meet the needs of customers across Research and Applied segments, where responsiveness, technical expertise, and reliability are essential to customer success.

- Use dashboards, standard work, data-driven management practices, and continuous improvement methods to improve visibility, accountability, and decision-making.

- Champion the use of digital, connected, and AI-enabled capabilities to transform service operations, improve productivity, enhance customer experience, and create differentiated value.

Commercial & Customer Excellence

- Partner closely with Commercial, Divisional, and Business Unit teams to ensure Unity Lab Services offerings are aligned to customer needs, market opportunities