Sr. Director, Enterprise Sales, Public, Utilities, Life Sciences and Service Pro

Be the one building AI-powered experiences where they matter most.

At Genesys , we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Genesys Sr. Sales Director Public, Utilities, Life Sciences and Service Provider (PULS) Germany

Genesys powers more than 70 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe, that great customer engagement drives great business outcomes. More than 10.000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts, including Gartner and Forrester, as a leader in both cloud and on-premise customer engagement solutions.

- Are you a highly motivated, experienced salesperson with a passion for working with leading edge software?

- Do you want to be part of a global company that is a recognized leader in the customer experience space?

- Are you able to create complex, long-term account and partner strategies?

- Are you able to lead and form an industry-experts team for growth?

- Do you like coaching people and being a part of senior leader customer meetings to represent vision and strategy of Genesys ?

- Are you a great team-player who not only works in a team, but can bring the team forward with excellence in what you do?

If you said yes, then we would love to hear from you.

Genesys is hiring a director-level sales professional for a strategic management role as Sr. Director Public, Utilities, Life Sciences and Service Provider (PULS) in Germany.

This strategic Director role is working closely with every Account Manager on a project/account level basis to create long lasting account relationships generating strategic and/or big deals in the German Public, Utilities, Life Sciences and Service Provider segment.

The Sales Director for these highly regulated and KRITIS industries owns the GTM, team management, market outcomes and related ecosystems for these verticals holistically.

Working in close collaboration with the Country Manager & Sales Leader Germany and all other territory relevant management functions, the strategic Director will also closely collaborate with independent consultants, transformational and other partners (especially AWS & Salesforce) to create the right eco-system to foster big enterprise deals in specifics accounts and or projects.

This person shall not only guide and coach the Genesys involved persons in such deals/account situations, but also represent Genesys to the senior management of involved (transformational) partners, consultants and the customer.

Building strong relationship networks relevant for the Enterprise sales in Germany is also part of the job.

What we look for and expect from the right individual is:

- Lead an industry-focused team of 5-6 people and enable this team for growth

- Form a unique and value-driven go-to-client strategy and ecosystem

- Establish Genesys as they key player in highly regulated markets and grow with a unique EU-based ecosystem where you strongly partner with AWS

- Tracking pipeline and calling forecast for their industry team on a weekly basis

- Qualifying engagement requests and assigning team resources to optimize efficiency and drive value

- Being the Genesys expert for trends, opportunities, and threats in their industry, wit