Sr. Director, Business Operations
For A Better You
At iHerb , we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, we’ll empower you to live this promise each day as you make a truly global impact in your career.
We constantly strive for innovation, while transforming and improving the online shopping experience for our customers. We believe that individually we are incredible, but when we come together, our growth is infinite. In an industry that is constantly evolving, we are on a mission to make an impact on the global market, and the individual and collaborative efforts of our people are paramount to helping us succeed.
Whether you work in one of our logistics centers, technology hubs, corporate offices or even from home, your role at iHerb will take you beyond what’s expected, turning challenge into change. If you're ready for it, we want you to join our team. Get started now.
Job Summary
We are seeking a strategic, technology-forward, and execution-oriented Senior Director of Business Operations to lead and scale critical operational functions supporting our global ecommerce business. This role will drive operational transformation, workflow optimization, cross-functional execution, and scalable process design across Commercial Operations.
This leader will oversee operational production teams including Content Operations, Localization & Translation Operations, and Product Onboarding, Product Content while partnering closely with cross-functional stakeholders across Commercial, Product, Marketing, Merchandising, Technology, and International teams to improve organizational efficiency, scalability, and operational effectiveness.
The ideal candidate combines operational rigor, systems thinking, AI-forward leadership, and process optimization expertise to modernize operational workflows and help evolve the organization for long-term global scale. This role will play a key part in identifying and implementing AI-enabled solutions that improve operational efficiency, automation, scalability, and team productivity.
Key Responsibilities
Team Leadership
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Lead and develop operational teams including:
- Content Operations
- Localization & Translation Operations
- Product Onboarding Operations
- Product Content Operations
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Build a high-performance operational culture focused on accountability, scalability, agility, innovation, and continuous improvement
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Coach and develop managers and operational leaders
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Drive organizational alignment and clarity across operational functions
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Establish operational performance metrics and service standards across operational teams
Operational Strategy & Process Optimization
- Lead operational strategy and continuous improvement initiatives across Commercial Operations
- Design and implement scalable workflows, governance models, and operational processes
- Drive operational standardization, SLA management, prioritization frameworks, and execution consistency
- Identify operational inefficiencies and implement scalable solutions leveraging automation, AI, and process optimization
- Establish operational KPIs, dashboards, reporting cadences, and executive visibility mechanisms
- Build scalable operational frameworks to support global ecommerce growth
- Partner with Compliance teams to stay current on regulatory changes impacting digital and e-commerce content, and implement necessary updates.
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Design scalable onboarding workflows and operational frameworks that improve efficiency, speed-to-launch, and partner experience
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Standardize operational processes across onboarding, content, and localization functions to improve consistency and execution quality
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Drive operational excellence initiatives across high-volume production and workflow-based teams
AI, Automation & Operational Innovation
- Lead the evaluation, implementation, and optimization of AI-enabled operational workflows and automation solutions
- Identify oppo