Sr. Business Unit Systems Analyst

About the Role

We are looking for a Senior Business Unit Systems Analyst to join our Operations Process Management (OPM) team within Connected Living / Home Solutions . This role plays a critical part in supporting complex business systems, ensuring operational continuity, and partnering closely with IT and business stakeholders.

You will act as a technical and functional expert, supporting production systems, analyzing issues, validating system changes, and contributing to enterprise-level initiatives that impact core operations.

Key Responsibilities

- Provide production support and triage for system issues impacting operations and call centers

- Investigate, reproduce, and document system defects in lower environments

- Create, prioritize, and track bugs in partnership with IT teams

- Execute system testing and validations to ensure solutions meet business and operational needs

- Run and analyze SQL queries to support troubleshooting and analysis

- Gather, document, and translate complex business and system requirements

- Participate in testing, quality assurance, and implementation activities for complex projects

- Collaborate with cross-functional teams including IT, Operations, and Business partners

- Support system enhancements that improve efficiency, compliance, and scalability

Required Qualifications

- 7+ years of experience as a Business Analyst, Systems Analyst, or similar role (or equivalent combination of experience)

- Bachelor’s degree in Business Administration, Information Technology, or a related field (or equivalent experience)

- Strong experience supporting complex systems and integrations

- Hands-on experience with SQL and system analysis

- Solid understanding of testing methodologies and defect management

- Experience working with production systems and operational support

- Excellent written and verbal communication skills in English

- Ability to manage multiple priorities independently in a fast-paced environment

Preferred Qualifications

- Experience working in Agile environments

- Project Management or Business Analysis certification

- Experience supporting enterprise or multi-system environments

- Background working closely with IT delivery teams

Why Join Us?

- Work on complex, high-impact systems supporting enterprise operations

- Collaborate with experienced, cross-functional teams across the business and IT

- Gain exposure to large-scale initiatives, integrations, and process improvements

- Competitive compensation aligned with market and internal equity

Originally posted on Himalayas