Specialty Services Engagement Manager
At LifeStance Health , we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values
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Belonging: We cultivate a space where everyone can show up as their authentic self.
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Empathy: We seek out diverse perspectives and listen to learn without judgment.
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Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
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One Team: We realize our full potential when we work together towards our shared purpose.
Benefits
As a full-time employee of LifeStance Health , the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
Job Summary:
The Specialty Services Engagement Manageris responsible foradvancing in-network referrals and optimizing networkutilizationthrough strategic provider engagement, data insights, and cross-functional collaboration. This highly collaborative and evolving role blends internal sales, provider engagement, and data-informed decision-making to support care coordination, minimize referral leakage, and ensure patients receive high-quality care withinLifeStance’scomprehensive services.
Scope may adapt based on business needs, market dynamics, and organizational priorities .
Duties/Responsibilities:
1. Internal Marketing & Communication
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Educate internal stakeholders and affiliated partners, asappropriate, on services, specialties, and capabilities across the organization
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Promote the use of clinical pathways and other best practices to guideappropriate, evidence-based referrals
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Develop and distribute internal communications and/or partner with marketing to support resource development (e.g., referral guides, newsletters, updates)
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Highlight success stories and emerging opportunities to foster collaboration and awareness
2. Provider Relationship Building & Engagement
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Build andmaintainstrong relationships with referring providers and care teams across assigned regions or service lines
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Serve as a key liaison tofacilitatecommunication, resolve concerns, and enhance the referral experience
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Identifyprovider needs and barriers through ongoing engagement, feedback, and data insights
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Promote network engagement and loyalty through education, support, and continuous improvement efforts
3. Data Analysis & Strategic Planning
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Analyze referral patterns and trends toidentifyinsights, risks, and opportunities for optimization
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Monitor networkutilizationand contribute to performance tracking across service lines
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Use data to inform strategy, prioritizing high-impact initiatives aligned with organizational goals
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Collaborate with leadership and cross-functional partners (e.g., Clinical, Operations, Marketing) to develop and implement targeted initiatives
4. Operational Support & Problem Solving
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Identifyand reduce referral leakage by understanding root causes andscalablesolutions.
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Facilitate access to care ,improveschedulingefficiency,andeliminatebarriers to specialty services.
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Act as a resource to resolve issues related to referrals, communication, or coordination among providers and departments.
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Participate in and/or lead special projects and initiatives as business needs evolve
Required Skills/Abilities:
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Strong understanding of referral processes, clinical workflows, and healthcare service delivery.
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Excellent interpersonal, communication, and relationship management skills.
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Analytical mindset with the abil