Specialty Operation Pharmacy Tech 2 Pharm Ops
Become a part of our caring community
Become a part of our caring community and help us put health first
The Certified Pharmacy Technician supports Pharmacists in Specialty Rx medication preparation by dispensing Specialty Rx medications. The Specialty Operations Certified Pharmacy Technician performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.
The Certified Pharmacy Technician takes in-bound phone calls from patients and providers. Enters prescription orders into the system. Also supports Pharmacists and Patients by ensuring adherence to Specialty Rx specific operational processes and programs developed to optimize health outcomes which includes effective communication with patients and providers. Decisions are typically focused on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.
Position Hours : An 8-hour shift Monday-Friday between the hours of 8am-6:30pm EST
Use your skills to make an impact
Required Qualifications:
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Must have an active license with the Board of Pharmacy in the state of residence ( Ohio, Arizona or Florida )
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Must be certified by the Pharmacy Technician Certification Board (PTCB) or through ExCPT
- Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting
- Critical thinker who can anticipate member/customer needs and take initiative, ask the right questions and deliver the highest quality customer experience
- Problem solver who can find viable solutions that meets member/customer needs, absent from all ideal tools and resources
- Excellent communication skills (verbal and written)
- Moderate working knowledge of Excel
Preferred Qualifications:
- Working knowledge of RxNova, CRM and/or ScriptMed
- Experience using multiple computer applications simultaneously and strong data entry skills
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours
40 Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$40,000 - $52,300 per year Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), s