Specialist, Technology Delivery

Role: Specialist, Technology Delivery

Role Overview

We are seeking a talented Specialist, Technology Delivery to oversee the successful execution of product and project deliverables for our customers. The ideal candidate will possess a strong blend of leadership, accountability, product development, problem-solving abilities, and communication skills.

In addition to delivery execution, this role is responsible for coaching Agile teams toward higher levels of effectiveness, fostering psychologically safe team environments, and driving continuous improvement through data-informed decision making.

The Specialist, Technology Delivery will lead a development team and collaborate closely with other teams to ensure delivery of products on time and within budget and scope. This role plays a critical part in representing and advocating for the Agile team at the program level, balancing stakeholder needs with team sustainability and delivery health.

This role is vital to fostering strong relationships, driving positive change, and enabling teams to deliver high-quality, customer-centric outcomes.

Core Responsibilities

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Deeply understand the context of capabilities and epics (created by Product Management) in order to effectively break down, create, and refine user stories with development team members, including clearly articulating functional and non-functional requirements and user story acceptance criteria.

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Support teams in facilitating Agile ceremonies, including daily stand-ups, backlog refinement, sprint planning, and sprint reviews.

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Coach Agile teams beyond ceremony facilitation by improving team maturity, enabling self-management, and guiding teams toward ownership of outcomes.

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Lead and oversee the successful delivery of products, ensuring they are completed on time, within budget, and meet defined quality standards and requirements.

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Lead and inspire project teams, fostering a collaborative, results-driven culture.

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Promote effective and transparent communication across teams and stakeholders.

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Cultivate a psychologically safe team environment where all voices are heard and healthy conflict is managed constructively.

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Maintain a strong pulse on team health, morale, and engagement, proactively addressing challenges that impact performance.

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Establish and sustain a culture of continuous improvement (kaizen), leveraging retrospectives, experimentation, and feedback loops.

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Promote learning, capability building, and cross-functional collaboration within and across teams.

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Encourage teams to adopt a mindset of ongoing growth, adaptability, and performance optimization.

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Prioritize commitments with development teams while incorporating product feedback to maximize customer value.

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Ensure prioritization decisions optimize value delivery, focusing on outcomes rather than output.

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Partner with Product Management to align team execution with product vision and business goals.

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Effectively communicate work in progress, outcomes, and delivery status to stakeholders, accommodating and negotiating needs while maintaining alignment with organizational priorities.

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Act as the primary advocate for the Agile team, representing team needs, constraints, and trade-offs to stakeholders and leadership.

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Protect team focus by managing external demands and minimizing unnecessary disruptions.

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Identify and manage dependencies collaboratively across teams.

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Proactively coordinate with internal and external teams to optimize end-to-end delivery flow.

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Ensure alignment between team-level execution and broader program objectives.

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Rapidly identify, communicate, and escalate risks and impediments with appropriate urgency.

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Continuously assess risks by evaluating probability, impact, and dependencies.

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Collaborate with stakeholders to develop and execute effective risk mitigation strategies through to resolution.

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Track and socialize team performance goa