Specialist IS Engineer - Citrix

Job Title: Specialist IS Engineer - Citrix

Job Location: Washington D.C., District of Columbia, United States

Job Location Type: Remote

Job Contract Type: Full time
Job Seniority Level:
Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Specialist IS Engineer – Citrix Virtualization Engineer
What you will do

Let’s do this. Let’s change the world. Amgen is seeking a Citrix Virtualization Engineer to manage, optimize, and support our Citrix Virtual Apps and Desktops environments across global enterprise infrastructure. The ideal candidate will bring deep hands-on expertise in Citrix, combined with knowledge of Windows Server environments, Active Directory, and virtualization platforms such as VMware or Hyper-V.

This role is responsible for ensuring the stability, performance, and security of Citrix solutions that support Amgen’s mission-critical applications and end-user platforms. It involves close collaboration with infrastructure teams, technical leads, and global support teams to deliver highly available and secure virtual desktop solutions.
Key Responsibilities:

- Own and manage Citrix Virtual Apps and Desktops infrastructure, ensuring performance, availability, and compliance.

- Maintain the health and resiliency of Citrix environments, including Citrix Cloud and Citrix ADC (NetScaler).

- Perform patching, updates, and system upgrades in line with enterprise change management policies.

- Troubleshoot and resolve complex technical issues involving Citrix, user sessions, and backend integration.

- Serve as the technical escalation point for Citrix-related issues within IT operations.

- Document all configurations, SOPs, and architecture decisions to support audits and operational continuity.

- Collaborate with project and security teams to support deployments, audits, and lifecycle initiatives.

- Mentor support teams and transfer knowledge to ensure consistent support coverage.

- Monitor system alerts, identify systemic issues, and implement long-term corrective actions.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is an individual with these qualifications.
Basic Qualifications:
Doctorate degree
OR

Master’s degree and 2 years of Information Technology, Computer Science, or related field
OR

Bachelor’s degree and 4 years of Information Technology, Computer Science, or related field
OR

Associate’s degree and 8 years of Information Technology, Computer Science, or related field
OR

High school diploma / GED and 10 years of Information Technology, Computer Science, or related field
Preferred Qualifications:

- 6-10 years of experience managing and supporting Citrix environments.

- Experience with Citrix Virtual Apps and Desktops, Citrix ADC (NetScaler), Citrix Cloud administration and architecture.

- Proficiency with Windows Server, Active Directory, and Group Polic