Solutions Platform Engineer

Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology.

At Aderant , the “A” is more than just a letter. It is a representation of how we fulfill our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work – ideas, experience, and passion – to drive our mission forward.
Our people are our strength.
Solutions Platform Engineer
Position Summary

The Solutions Platform Engineer is responsible for the reliability, accessibility, and overall functionality of the global product demonstration platform used by the Sales and Solutions Consulting teams.

The primary demonstration environment is an Expert Sierra tenant configured similarly to a client production environment. This role serves as the technical owner of that environment and is responsible for troubleshooting issues across the full technology stack, coordinating platform changes, supporting product deployments and updates, maintaining demo data and integrations, and working with teams across the organization to resolve issues that cannot be addressed directly.

The ideal candidate is a technically versatile support or platform engineer who is comfortable working across servers, databases, applications, identity and access management, and internal support processes. Success in this role requires strong communication, persistence, organization, and the ability to coordinate work across multiple technical teams.
Key Responsibilities

- Maintain the availability, stability, and functionality of the Expert Sierra demonstration environment used by the Sales and Solutions Consulting teams.

- Troubleshoot issues across the platform, including application servers, Microsoft SQL Server, application functionality, integrations, user access, and supporting infrastructure.

- Investigate system-wide issues and coordinate resolution when problems involve multiple applications, services, or technical teams.

- Manage user access and permissions through Microsoft Azure and Microsoft Entra ID, including logins for new and existing users.

- Support the deployment and implementation of new products, features, updates, and integrations within the demonstration environment, including coordinating the timing, testing, and communication of maintenance windows and patches across all instances within the demo tenant.

- Serve as both a technical resource and an advocate for the Sales and Solutions Consulting teams during product deployments and platform changes, including frontline help desk support for day-to-day user inquiries.

- Assist with keeping demonstration data current and finalized, including imports and data feeds needed to support demos, and help prepare environment requirements for trade shows and conferences.

- Coordinate with infrastructure, database, application, development, cloud, security, product, and support teams to complete work requiring access or expertise outside the role.

- Create and manage support tickets, project requests, group communications, and escalation paths needed to move work forward.

- Monitor outstanding requests and follow up with responsible teams to ensure issues and platform needs are addressed.

- Communicate system status, risks, dependencies, and expected resolution timelines to