Solutions Engineer
Position: Solutions Engineer
Location: Full-time remote (United States)
Reports to: Solutions Engineer Manager
About Ntara :
Ntara is a leading PXM (product experience management) consultancy that helps manufacturers and brands modernize their digital ecosystems. With deep expertise in PIM, DAM, and ecommerce strategy, we empower brands and product-focused companies to deliver consistent, trustworthy product experiences across digital channels by simplifying systems, centralizing data, and implementing solutions that drive growth and value.
Why join Ntara ?
Our work spans consulting, technology, and process optimization, giving you the chance to tackle complex challenges that truly impact our clients’ businesses. If you thrive in a collaborative environment, love solving problems, and want to make a measurable difference, Ntara might be the place for you.
Position summary:
A Solutions Engineer is a client-focused technical expert and subject matter expert who combines deep technical knowledge with the consulting skills needed to deliver exceptional client experiences. This role requires expertise in data analysis, process mapping, systems configuration, and solution architecture with a strong emphasis on Product Information Management (PIM), Digital Asset Management (DAM), and ecommerce platforms.
Solutions Engineers serve as the primary technical liaison to clients across the full engagement lifecycle. Everything from scoping and pre-sales support to solution design, implementation, and long-term technical strategy. They are recognized experts in the technical disciplines Ntara offers, capable of translating complex technical concepts for diverse stakeholders while identifying new opportunities that drive measurable business value. Above all, a successful Solutions Engineer balances technical rigor with the interpersonal skills required to guide clients with confidence and clarity.
Key responsibilities:
Utilization & Project Status
- Maintain personal billable rate at 75%, balancing project contributions with internal and sales assistance.
- Ensure consistent and accurate time logging using tools like Jira and Tempo.
- Communicate with PMs about your workload, status of tasks, and blockers.
Client Engagement & Solution Architecture
- Lead technical discovery sessions to understand client workflows, data structures, and business objectives, with a strong emphasis on PIM strategy and integration.
- Serve as the primary technical consultant and architect for client implementations, particularly around PIM.
- Guide clients in evaluating and selecting appropriate PIM platforms based on business requirements and future scalability.
- Support pre-sales activities by contributing to technical scopes, solution design, and platform evaluations focused on PIM capabilities.
- Gather requirements for system integrations between PIM and other platforms for data ingestion and syndication.
Delivery & Support
- Collaborate with and delegate work to the Business Analyst and Sr. Business Analyst team members to ensure accurate configuration, data modeling, and deployment of PIM systems.
- Collaboration with development team members to ensure efficient and accurate integrations.
- Provide expert-level technical solutions for PIM platforms such as Inriver, Akeneo, and Salsify, helping resolve complex issues and optimize performance.
- Own client specific technical specification and architecture documentation, especially around data mapping, systems integration and facilitate the creation and upkeep with other Ntara departments.
- Stay up to date with emerging technologies in the PIM space and lead internal evaluations to assess applicability and business impact.
Strategic Planning & Innovation
- Contribute to Ntara ’s internal standards and methodologies for PIM implementations, helping to streamline future client engagements.
- Inform and help create strategic roadmaps that align PIM system growth with broader e