Solutions Engineer
We Move Fast, Think on Our Feet, and Have Fun Doing It!
At Eleven , we thrive on solving complex challenges and pushing boundaries. We work at a rapid pace, embracing change, and staying laser-focused on delivering exceptional value to our customers.
We’re looking for visionary problem-solvers who excel in dynamic environments, embrace AI tools in streamlining work processes, adapt quickly, and drive innovation. If you love thinking outside the box, collaborating with top-tier talent, and having fun while making an impact—let’s talk!
POSITION PURPOSE
As a Solutions Engineer, you will serve as the technical authority to help successfully deploy Eleven ’s Wi-Fi and network management platforms at scale, partnering with Implementation Managers, Customer Success Managers, Engineering, Local Service Providers (LSPs), and delivery partners. Your primary responsibility is to enable and support LSPs throughout the implementation lifecycle by providing technical guidance, deployment expertise, design validation, troubleshooting, and operational best practices. Rather than deliver every implementation directly, you will build partner capability, drive consistent deployment standards, and ensure high-quality customer outcomes through scalable enablement, automation, and continuous improvement.
REPORTING RELATIONSHIPS
This role will report to the VP of Implementation and has no direct reports.
ESSENTIAL JOB FUNCTIONS
Partner Enablement & Implementation Support
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- Act as the primary technical advisor to LSPs throughout customer deployments.
- Provide remote implementation guidance and technical oversight.
- Assist LSPs with complex implementations and technical escalations, validating routing, VLANs, wireless controller configuration, authentication, firewall and connectivity requirements.
Customer Engagement & Stakeholder Management
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- Serve as the technical lead for several concurrent engagements with current and prospective enterprise customers.
- Establish credibility with the customer’s IT/network team on assigned accounts, becoming the trusted technical counterpart for all deployment-related topics.
Implementation Standards, Automation & Quality
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- Develop and document reusable implementation playbooks, standards, and validation procedures.
- Standardize deployment methodologies across LSPs.
- Identify recurring issues and drive automation opportunities.
- Contribute to deployment forecasting and capacity planning.
- Create and maintain technical documentation and best practices.
Partner Success & Technical Leadership
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- Build trusted relationships with LSP engineering teams.
- Deliver technical workshops, onboarding and certification.
- Mentor partner engineers on Stella deployment methodologies.
- Measure partner capability and recommend continuous improvements.
Cross-Functional Collaboration
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- Provide structured implementation feedback to Product and Engineering.
- Assist Implementation and Customer Success teams with technical planning and customer escalations.
- Evaluate new deployment tools and technologies.
WORKING CONDITIONS
This role operates primarily in a remote office environment with approximately 10% travel to partner locations, customer sites and internal meetings as required.
PHYSICAL DEMANDS
This position primarily involves computer-based work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
REQUIREMENTS
Must Have:
- 5+ years of enterprise networking, implementation or technical consulting experience.
- Experience supporting managed service providers, customer service providers, or systems integrators.
- Strong knowledge of Ethernet, TCP/IP, VLANs, routing, switching, Wi-Fi, RADIUS, 802.1X and firewall technologies.
- Experience with Cisco, Aruba, Ruckus, Juniper, Fortinet, Meraki, or equivalent platforms.
- Excellent troubleshooting, documentation, presentation, and customer c