Solutions Consultant
ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY?
Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!
We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.
With headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork.
We're looking for an energetic Solutions Consultant to serve as the subject matter expert for our SaaS-based TMS platform. In this high-impact role, you will accelerate customer integration by planning, managing, and overseeing parallel integration projects using APIs and EDI . You'll work closely with sales to demo solutions, answer complex technical questions, and ensure our customers quickly realize the maximum value from our system.
WHAT YOU GET TO DO:
Pre-Sales Support
- Partner with Sales reps to understand prospect goals, pain points, and operational requirements.
- Conduct discovery sessions to gather detailed transportation, logistics, and systems integration requirements.
- Develop and deliver tailored product demonstrations and presentations highlighting the value and capabilities of the proposed TMS solution.
- Create solution proposals, process flow diagrams, and integration architecture overviews.
- Deliver Statement of Work documentation for proposed solutions.
Design and Configuration
- Translate customer business requirements into detailed solution designs leveraging TMS configuration, API integrations, and reporting tools.
- Collaborate with product management and engineering to ensure proposed solutions are feasible and aligned with the product roadmap.
- Report customer feedback and use case to product teams to help roadmap and feature planning
Implementation support
- Partner with customer success/account management team to ensure smooth handoff from sales to delivery.
- Organize technical resources to scope necessary development.
- Provide subject matter expertise during early implementation stages, ensuring customer expectations align with the TMS’s capabilities.
- Set and communicate accurate and achievable delivery timelines to internal and external stakeholders.
- Participate in testing, validation, and go-live planning where necessary.
- Drive deliverables to completion
Customer Enablement and Support
- Act as a trusted advisor to customers post-implementation, identifying opportunities for optimization and upsell.
- Tier 2 support for integration or troubleshooting issues impacting customer’s daily operations.
REQUIRED QUALIFICATIONS:
- 4+ years of experience working in a solutions engineering/architect and/or technical project management capacity dealing directly with customers and multiple technical teams
- Strong communication skills, both written and verbal, in order to effectively communicate client desires to the development team
- Proven track record of SaaS software implementation and systems integrations
- Ability to clearly define and deliver technical solutions that drive client satisfaction and business results
- Experience with system integration design, implementation, testing (EDI/API)
- Native or highly proficient English language skills
- Excellent customer service skills
- First hand experience working with a TMS system is a plus
WORKING AT LOADSMART:
• Competitive base salaries - we believe in rewarding top talent
• Extremely competitive Equity package - become a shareholder in our company!
• Loadie Time Off - PTO and sick days without a limit
• Comprehensive Medical, Dental, and Vision insurance plans
• 401k Match
* Applicants must be currently authorized to work in the United States on a full-