Solutions Architect

Solutions Architect
Location: USA - East Coast/Central ONLY About Vic.ai
Vic.ai is transforming accounts payable through intelligent automation. Our AI-powered platform helps finance teams automate complex invoice processing, improve accuracy, increase efficiency, and gain greater control over their AP operations.
As we continue to scale, we are looking for a Solutions Architect who can bridge the gap between our customers’ business needs and our technology. This person will bring deep accounts payable expertise, strong technical and analytical capabilities, and a consultative mindset to help customers design solutions that deliver measurable business value.
This is a role for someone who enjoys solving complex problems, asking the right questions, and turning ambiguity into clear, scalable solutions.
The Role
As a Solutions Architect, you will work closely with customers, Sales, Product, Engineering, and Implementation teams to understand complex business requirements and translate them into effective Vic.ai solutions.
You will be a trusted technical and functional advisor throughout the customer journey - helping customers understand what is possible, identifying the best approach to solving their challenges, and ensuring that proposed solutions are practical, scalable, and aligned with the capabilities of the Vic.ai platform.
You will combine deep AP process knowledge, technical fluency, solution design, and AI expertise to help customers rethink how their finance operations can work.
What You'll Do
- Partner with Sales and customers to understand business objectives, current-state processes, pain points, and desired outcomes.

- Lead discovery sessions and translate complex business requirements into clear solution designs.

- Bring deep expertise in accounts payable and finance processes, including invoice processing, approvals, exceptions, vendor management, and related workflows.

- Design solutions that leverage Vic.ai 's capabilities while balancing customer requirements, scalability, maintainability, and time to value.

- Act as a subject matter expert on how AI can transform AP processes and help customers identify opportunities to move beyond simple automation.

- Develop solution architectures, process flows, requirements documentation, and other materials needed to clearly communicate proposed solutions.

- Work closely with Product and Engineering to evaluate technical feasibility, identify product gaps, and communicate customer requirements.

- Partner with Implementation teams to ensure that solutions designed during the sales process can be successfully delivered.

- Identify risks, dependencies, edge cases, and potential downstream impacts before they become implementation issues.

- Participate in customer presentations, technical discussions, demonstrations, and solution workshops.

- Help customers understand tradeoffs and make informed decisions rather than simply accepting every requested customization.

- Contribute to improving our solution design methodology, documentation, and best practices as the organization scales.

- Develop reusable solution patterns that can accelerate future implementations and improve consistency across customers.

- Stay current on AI capabilities and actively experiment with new AI tools to improve your own productivity and the quality of your work.

- Use AI as a core part of your workflow for research, analysis, documentation, problem solving, and solution development.

- effective AI practices and approaches with colleagues and help raise the overall level of AI fluency across the organization.

What We're Looking For
- Significant experience in accounts payable, finance operations, ERP, AP automation, or a closely related domain.

- Experience in a Solutions Architect, Solution Consultant, Technical Consultant, Sales Engineer, Implementation Consultant, or similar customer-facing role.

- Deep understanding of AP processes and the systems that support t