Solutions Architect
At Signifyd , we help merchants confidently grow their businesses by building trusted relationships with their customers. Our advanced technology, combined with a team genuinely invested in our clients’ success, creates frictionless shopping experiences, approving more good orders, protecting revenue, and keeping customers happy.
Trusted by thousands of leading merchants across more than 100 countries, we securely process billions of transactions each year. Our people are the heart of everything we do, driving our mission forward with commitment, empathy, and creativity. Join us on our mission to empower confident, fraud-free commerce by helping online retailers provide superior customer experiences and eliminate fraud. Learn about our company values here!
Department: Solutions Design and Delivery
As a Sr. Implementation Manager within the Solutions Design & Delivery team, you own the complete technical relationship for our Enterprise and Strategic merchants from technical win through go-live. You pick up the technical relationship the Solutions Architect built during pre-sales and carry it forward, becoming the merchant's primary technical point of contact for the full integration. While your work is predominantly post-sale, you may support pre-sales technical validation on select deals when needed. You will work cross-functionally across Risk, Product, Sales, and Customer Success to ensure timely integrations that also result in a positive merchant experience, and you will build strong working relationships within the merchant's platform and engineering teams.
Responsibilities
Technical Ownership & Delivery
- Validate the technical design and data requirements defined during pre-sales, partnering with the Solutions Architect to make sure nothing gets lost in the handoff from what was proposed to what gets built.
- Own finalization of a technical design that both the merchant and Signifyd agree on, resolving any open questions or gaps before implementation work begins.
- Lead the merchant's technical team or SI through design, development, and testing, no matter the platform, industry, or business model. You set the pace, catch problems early, and keep both sides aligned on what "done" looks like at each phase.
- Bring hands-on familiarity with API integrations and common ecommerce platforms such as Magento, Salesforce, and Shopify, along with the judgment to apply that knowledge to whatever stack a merchant is actually running.
- Own timely delivery of key integration milestones. Every integration looks different; milestones may include defining success criteria and confirming those criteria have been met.
Communication & Cross-Functional Partnership
- Communicate integration status across the full project team, merchant and internal, with regular report-outs that keep everyone clear on dates, risks and mitigation plans, and the overall approach, especially when an integration spans multiple phases.
- Flag proactively when a business sponsor or C-suite relationship needs Signifyd leadership involved, and brief them so they can engage credibly.
- Keep a clean onboarding portfolio with regular, transparent updates in CRM.
- Collaborate with internal Signifyd teams to swiftly escalate and resolve integration roadblocks, communicating resolution to internal stakeholders and merchants alike.
- Work cross-functionally to keep improving the onboarding experience, partnering with Risk, Product, Engineering, Sales, and Customer Success.
- Treat Risk as an internal client: deliver the outcomes the merchant expects while giving Data Science the planning and data they need to hit those expectations.
- Spot when a new, novel, or edge-case merchant need is really an opportunity to extend a feature or API integration, and treat it as a growth lever, not a one-off fix.
Team & Process Impact
- Understand Signifyd 's implementation methodology well enough to build on it, not just follow it. Improve it, streamline it, an