Solution Consultant
Position Summary
Are you a problem solver? Do you like working at the intersection of people, process, technology, and harmonizing business processes to leverage each to their fullest potential? Are you analytical in nature with the ability to seamlessly transition from tactical level detail to big picture strategic thinking? Are you a thoughtful and clear communicator in both writing and speaking who is able to distill complex and abstract ideas and articulate them concisely? Do you enjoy tinkering with new technologies and thinking creatively about how to apply them in real world situations? Do you have grit, determination, and the wherewithal to take on challenges and ultimately succeed? If this describes you then…
We would be excited to have you join us as a Solution Consultant. The goal of the Solution Consultant is to work with our clients on their Contract Lifecycle Management (CLM) solutions. The Solution Consultant works with a cross functional team of internal and Client members to successfully deliver CLM projects which involve all aspects of delivery including working with Clients to understand their current state, gather and document requirements to define future state, configure the CLM technology solution per specifications, train users and admins on usage and administration, and aid in the rollout of the solution to ensure adoption and the achievement of the Client’s desired outcomes.
Responsibilities
- Continually cultivate and develop expertise in the CLM domain including use cases, best practices, and the CLM technology solutions that power digital transformation
- Perform exceptional and high-quality billable work throughout all phases of project delivery – requirements/discovery, solution design and architecture, product configuration, testing, training, project management
- Leveraging expert knowledge of the technology solution and a consultative approach, guide and shape Clients down the most effective solution design for their specific needs
- Execute tasks and deliverables which may span multiple, concurrent Client projects while staying on-time and on-budget per project plans and SOWs
- Establish strong relationships with Client team members to inspire a receptive audience and set the foundation for an enjoyable project experience for all parties involved
- Maintain clear and transparent lines of communications internally and externally regarding project performance, issues, risks, and other factors that would influence or impact the attainment of the goals set forth
- Author high quality project documentation including requirements documents, training artifacts, test scripts, process flow diagrams, and presentations
- Work in a manner that is consistent with Marshfield’s Information Security policy to ensure both Marshfield’s and Marshfield Customers’ information is managed, processed, and retained in a secure and private fashion
Basic Qualifications
- A BA/BS degree in a Business or Technical field
- Minimum of 4 years working directly with business/customers in a projectized capacity to understand business needs and applying technology solutions to those requirements
- Experience with business process design and optimization
- Excellent communication skills – written/verbal
- Inherently detail oriented and analytical in nature
- Motivated, self-starter able to be effective without constant oversight
Preferred Qualifications
- 4 years of consulting experience (internally or externally facing) / part of a Product Professional Services Team with a demonstrated history of successful project delivery / part of a System Integrator Consulting company
- Docusign Implementation Consultant/Architect Certification
- Contract/Document Management domain experience and experience with specific CLM tools like DocuSign CLM/SpringCM, Conga, Icertis, Apptus, etc.
- Experience implementing a workflow/BPM tool
- Familiarity with technical concepts including XML, xPath, SQL, SOQL, ETL
- Profi