Snaplogic Support Engineer

This is a remote position.
Job Summary

We are seeking a SnapLogic Support Engineer to provide production support, monitoring, troubleshooting, and maintenance of enterprise integrations built on the SnapLogic platform. The role involves supporting business-critical integrations between ERP, CRM, WMS, cloud applications, databases, and third-party systems used across global operations.

The ideal candidate should have experience with SnapLogic pipelines, APIs, data integration, incident management, and root cause analysis in a production support environment.
Key Responsibilities
- Provide L2/L3 support for SnapLogic integrations and data pipelines.

- Monitor integration jobs, scheduled tasks, and production interfaces.

- Investigate and resolve integration failures, data issues, and performance bottlenecks.

- Perform root cause analysis (RCA) and implement corrective actions.

- Support API integrations, REST/SOA services, and file-based interfaces.

- Troubleshoot data transformation, mapping, and routing issues.

- Work closely with business users, application teams, and external vendors to resolve incidents.

- Support deployment activities and post-release validations.

- Monitor error queues, logs, and alerts to ensure integration stability.

- Create and maintain support documentation, knowledge articles, and operational runbooks.

- Participate in on-call support and production issue management.

Required Skills
- 3+ years of experience in Application Support or Integration Support.

- Hands-on experience with SnapLogic pipelines and workflows.

- Good understanding of ETL, data integration, and API concepts.

- Experience troubleshooting REST APIs, JSON, XML, and flat-file integrations.

- Strong SQL skills for data validation and troubleshooting.

- Experience with incident management and ticketing tools such as ServiceNow or Jira.

- Good understanding of integration monitoring and error handling.

- Strong analytical and problem-solving skills.

Preferred Skills
- Experience with ERP, CRM, WMS, or Supply Chain applications.

- Exposure to cloud platforms such as AWS or Azure.

- Knowledge of API Management and middleware platforms.

- Experience with scheduling, automation, and batch processing.

- Familiarity with warehouse and logistics business processes.

Originally posted on Himalayas