Skilled Intake Specialist - Healthcare

WHAT YOU'LL OWN

- Handle inbound and outbound calls, emails, and chats for healthcare-related inquiries

- Gather accurate patient information and verify insurance coverage and eligibility

- Guide patients through the intake process with clarity, empathy, and professionalism

- Coordinate with internal teams to ensure seamless patient transitions and follow-throughs

- Accurately document all interactions and maintain compliance with healthcare standards

- Resolve concerns promptly while maintaining a high standard of patient care

WHO YOU ARE

- 3+ years of experience in a healthcare, medical, or call center environment (Required)

- Knowledgeable in medical terminology, insurance verification, or prior authorization is a strong plus

- A compassionate communicator — you make people feel safe and well-taken-care-of

- Detail-oriented and accurate, especially when it comes to sensitive patient information

- Comfortable navigating multiple systems and managing high call volumes

- HIPAA-aware and committed to confidentiality and compliance

- Flexible with shifting schedules and reliable in a fully remote setup

WHAT WE OFFER

- Full-time remote work with a complete WFH support program

- Maxicare HMO + PhilHealth coverage from day one

- SIL, PTO, and a special birthday leave

- Paid vacation leave

- Zero-interest employee loan program

- Performance bonuses and merit-based recognition

- Monthly Gen Pow-Wows and team engagement events with prizes

- Arvios Leadership Development Academy and workshop programs

- Monthly 1-on-1 touchbase calls with your HR partner

HOME OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)

- Stable internet connection with at least 100 Mbps postpaid

- Laptop/Computer Specs: (at least 16GB RAM and Intel i5 core processor equivalent or up)

- Noise-Cancelling Headset

- Dual Monitor is mandatory

- Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup

Originally posted on Himalayas