SERVICES CLOUD & CONTACT CENTER CONSULTANT - SALESFORCE

🏢 Black Financial Consult · all Black Financial Consult jobs

📍 United States

📅 Posted 2026-08-06 · via Himalayas

🏷 Salesforce-Consulting,Service-Cloud-Consultant,Contact-Center-Consultant,CRM-Implementation,Customer-Service-Operations,Salesforce-Consultant,Salesforce-Service-Cloud-Specialist,Salesforce-CRM-Consultant,Salesforce-Solutions-Consultant

Apply on original site ↗

This is a remote position.

BFCG is seeking a Service Cloud & Contact Centre Consultant to help clients transform customer service operations through Salesforce Service Cloud, case management, omni-channel support, and contact center optimization.
Key Responsibilities

- Implement and configure Salesforce Service Cloud

- Design customer support workflows and case management processes

- Configure Omni-Channel, Knowledge Base, Live Chat, and Service Console

- Optimize contact center operations and service delivery processes

- Develop service performance dashboards and reporting

- Support integration with telephony and third-party customer support systems

- Facilitate user adoption and training

Requirements
- 4–8+ years Salesforce consulting experience

- Experience implementing Service Cloud solutions

- Strong understanding of customer service operations

- Knowledge of contact center technologies

- Salesforce Service Cloud Certification preferred

- Excellent client-facing communication skills

Originally posted on Himalayas

← All remote jobs