ServiceNow Technical Architect

Job Family: SAAS/PAAS/Cloud Consulting Travel Required: Up to 25% Clearance Required: None What You Will Do: - Serve as a ServiceNow Technical Architect and Subject Matter Expert, leading the design, implementation, and optimization of complex, enterprise-scale solutions on the ServiceNow platform - Define and own the enterprise ServiceNow architecture roadmap, ensuring alignment with business strategy, security requirements, and IT objectives - Translate complex business and technical requirements into scalable, maintainable, and integrated ServiceNow solutions - Lead the end-to-end architecture and design across platform capabilities, including ITSM, ITOM, HRSD, SecOps, and App Engine - Architect and oversee complex integrations using REST/SOAP APIs, IntegrationHub, MID Server, and event-driven patterns - Establish and enforce platform governance, development standards, and architectural guardrails - Provide hands-on guidance in configuration and development, including scoped applications, workflows, Flow Designer, and automation solutions - Conduct architecture reviews, code reviews, and platform health assessments to ensure quality, performance, and scalability - Design and implement reusable and scalable platform components aligned with ServiceNow best practices - Lead platform lifecycle management, including upgrade planning, regression strategy, and release management - Drive adoption of DevSecOps practices, including CI/CD pipelines, automated testing, and source control - Provide technical leadership and mentorship to developers and administrators; act as an escalation point for complex technical challenges - Collaborate with executive and working-level stakeholders to align platform capabilities to mission and business outcomes - Evaluate and recommend emerging ServiceNow capabilities, including AI/automation and advanced analytics What You Will Need: - Bachelor’s degree is required - Minimum of TEN (10) years of professional experience - Proven experience serving as a lead or enterprise ServiceNow Architect on large-scale, multi-module implementations - Active ServiceNow Certified System Administrator (CSA) certification is preferred - Strong expertise in ServiceNow platform architecture, including CMDB, CSDM, data modeling, and domain separation - Demonstrated experience designing and implementing complex enterprise integrations - Experience with platform scalability, performance tuning, and instance optimization - Strong understanding of security architecture, including role-based access controls and compliance frameworks (e.g., NIST, FedRAMP) - Proven ability to establish and enforce governance frameworks, SDLC processes, and development standards - Experience with DevOps/CI-CD tools (e.g., Git, Azure DevOps, Jenkins) for ServiceNow delivery - Ability to communicate complex technical concepts to executive stakeholders and influence strategic decisions - US Citizenship is contractually required. - Selected candidate must be willing to travel up to 25% What Would Be Nice To Have: - ServiceNow Certified Master Architect (CMA), Certified Technical Architect (CTA), and/or ArchX certifications (CTA strongly preferred or in progress) - Experience implementing and governing Common Service Data Model (CSDM) and mature CMDB strategies - Prior experience leading enterprise-scale ServiceNow transformations or platform consolidations - Experience with AI-driven capabilities (e.g., Now Assist, Predictive Intelligence, Automation Engine) - Familiarity with enterprise architecture frameworks (e.g., TOGAF) - Experience integrating ServiceNow with cloud platforms and enterprise systems (Azure, AWS, SAP, Salesforce, etc.) - Background supporting Authority to Operate (ATO) processes in federal environments - Experience in federal consulting or public sector environments - Strong alignment with ITIL/ITSM best practices The annual salary range for this position is $122,000.00-$203,000.00. Compe