ServiceNow Senior Technical Consultant

We are seeking a highly skilled and experienced Senior Technical Consultant – ServiceNow to join our team. The ideal candidate will have at least 7 years of hands-on experience with the ServiceNow platform, strong communication skills, and a proven track record of successful customer interactions and project deliveries. This role demands a deep understanding of ITSM, Service Portal, Integrations, and ITOM modules such as Discovery, CMDB, and Hardware Asset Management (HAM).
Roles and Responsibilities

- Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team

- Customize and configure core ServiceNow applications including ITSM, Service Portal, and ITOM modules (Discovery, CMDB).

- Conduct workshops and demos for stakeholders and end users.

- Collaborate with internal teams and clients to ensure high-quality delivery.

- Lead in crafting/creating, enhancing, and delivering scalable ServiceNow solutions.

- Actively participate in client meetings or discussions to capture their needs and convert them to clear development activities.

- Perform integration work and build custom Service Portals, support/create REST, SOAP, and MID Server integrations.

- Perform ongoing Discovery and CMDB maintenance

- Develop, review, and optimize scripts – Business Rules, Script Includes, UI Policies, Client Scripts, etc.

- Collaborate with cross-functional teams, providing guidance and mentoring junior developers when needed.

- Comfortable working in Agile environments with active sprint participation and backlog grooming.

Qualifications

- 7+ years of experience working with ServiceNow, including hands-on development and implementation.

- Strong expertise in ITSM, Service Portal, Integrations, ITOM (Discovery, CMDB), and HAM.

- Excellent communication skills with the ability to clearly articulate technical concepts to both technical and non-technical audiences.

- Customize ServiceNow applications by using scripting, workflows, business rules, and UI policies to meet client requirements.

- ServiceNow Certified System Administrator, Certified Application Developer or Certified Implementation Specialist certifications preferred.

- Experience with additional ServiceNow modules like HRSD, or GRC.

Originally posted on Himalayas