ServiceNow Project Manager

The Project Manager is responsible for management of assigned technical projects. The Project Manager executes day-to-day management of assigned project segments. In addition, the Project Manager manages the group of projects as a whole, providing a single point of knowledge and control for the aggregate effort.
Roles and Responsibilities

- Guiding various project teams and Client organizations on how to use Agile/Scrum practices and values to delight AHEAD s Clients

- Guides assigned project team on how to get the most of our self-organization

- Guides assigned project teams on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks

- Assesses the Scrum maturity of the project team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the project team and Client organization

- Removes impediments and/or guides the team to remove impediments by finding the right personnel to remove the impediment

- Builds a trusting environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving

- Facilitates getting work done without coercion, assigning, or dictating the work

- Facilitates discussion, decision making, and conflict resolution

- Assisting with internal and external communication, improving transparency, and radiating information

- Supporting and educating the Product Sponsor, especially on grooming and maintaining the product backlog

- Providing all support to the team using a servant leadership style whenever possible, and leading by example

- Perform analysis of utilization of resources for projects in execution and measuring for future resource allocation needs

- Establish and drive ongoing development and tracking of additional services revenue opportunities within the client’s environment

- Understands client needs and matches them to relevant services or products; manages client expectations

- Understands and communicates goals and critical success factors for the project; sells ideas persuasively and paces the communications properly (Communication).

- Plan and coordinate all aspects of technical projects from initiation through deliver

- Ensure service delivery success and Client satisfaction through effective project management

- Manage project initiation activities, which include the identification of contractual obligations, client needs and goals, existing situations, and necessary contacts. Gain access to existing information as needed

- Develop, define, and execute project plans, project scope, activities, schedules, budgets and deliverables

- Identify needed resources for projects while defining and assigning major project roles

- Coordinate activities and tasks among project team members, other internal departments, and client or vendor/subcontractor organizations as needed to meet project goals, and ensures project completion is on schedule, within budget constraints, and of the appropriate quality standards for the project scope

- Assign and monitor work of project team, providing technical and analytical support and direction

- Interface with clients on technical matters as needed

- Manage project risks, issues/problems, and activity progress to ensure project goals (e.g., deadline, scope and quality) are achieved

- Assist with problem resolution or risk mitigation as needed

- Manage the integration of vendor/subcontractor tasks as well as track and review vendor/subcontractor deliverables, if appropriate for the project

- Conduct project closure activities to formalize and communicate the project acceptance, handover documentation, and ongoing activities. This includes completing a post-implementation review to identify areas of improvement

- Identify project management coordination process gaps or areas for improvement. Recommends and implements solutions

- Utilize Ahead systems (Salesforce, financial force, et